Lost e-mail account

[LJ]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

In preparation for moving all my data and apps from current PowerMac G4 to a new Imac G5, I backed up everything last night. Today when I went to open my mail on the G4, none of my mail folders are there, nor addresses, and it is prompting me as if I just installed the program. I fear in my reorganizing I moved the user identity to a place where the program is not finding, but I checked and it is in the User/User name/documents/MS user data location. Any ideas?

 

[Diane Ross]

In preparation for moving all my data and apps from current PowerMac G4 to a
new Imac G5, I backed up everything last night. Today when I went to open my
mail on the G4, none of my mail folders are there, nor addresses, and it is
prompting me as if I just installed the program. I fear in my reorganizing I
moved the user identity to a place where the program is not finding, but I
checked and it is in the User/User name/documents/MS user data location. Any
ideas?

You are probably seeing the new one that's blank.

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

 

[Stuck]

Hi

I was really happy to see this reply and tried to find the old database - but didn't find one. The only difference is that my data all disappeared when I was downloading a message. Any ideas where the "old"database might be? I am feeling totally frustrated because I'm sure the old database must be there but I cant see it.

I have the log file but no idea who may be able to make sense of it!

 

[Diane Ross]

I was really happy to see this reply and tried to find the old database - but
didn't find one. The only difference is that my data all disappeared when I
was downloading a message. Any ideas where the "old"database might be? I am
feeling totally frustrated because I'm sure the old database must be there but
I cant see it.

I have the log file but no idea who may be able to make sense of it!

Do a thorough search for these terms search (without the quotes) on your
entire drive. Make sure you look in the trash.

"Microsoft User Data"
"Main"
"Identity"

If you still don't find it...

Other things like a crash (usually it' a computer crash and not an
individual application) can cause your data to disappear. However, once
iMovie crashed and I lost an entire project. Poof, it disappeared.

See the solutions here on how to check an invisible folder called "lost &
found."

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>