lost everything

[igobroke]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I am desperate! I am not sure what caused this but, as an Apple update was downloading and I was sending an Entourage e-mail......All of my DOCUMENTS including Quicken files disappeared! I have purchased File Salvage and it has not properly found everything. Because I am a new Mac user, nothing had yet been backed up to my WD wireless hard drive. I have called Apple and they said the update would not have caused that sort of problem. Microsoft said that their software would not have caused it either......I have spend several days on this problem and no resolve. The files seem to be on the hard drive, in various places. All my Entourage files and settings are gone also and are randomly all over the hard drive.

How do I get them all back where they belong? I would appreciate any and all help.

Marcia

 

[William Smith [MVP]]

I am desperate! I am not sure what caused this but, as an Apple
update was downloading and I was sending an Entourage e-mail......All
of my DOCUMENTS including Quicken files disappeared! I have purchased
File Salvage and it has not properly found everything. Because I am a
new Mac user, nothing had yet been backed up to my WD wireless hard
drive. I have called Apple and they said the update would not have
caused that sort of problem. Microsoft said that their software would
not have caused it either......I have spend several days on this
problem and no resolve. The files seem to be on the hard drive, in
various places. All my Entourage files and settings are gone also and
are randomly all over the hard drive.

How do I get them all back where they belong? I would appreciate any
and all help.

Hi Marcia!

Your problem is really outside the scope of help for Entourage but I'd
first suggest you verify whether or not you're logged in under the
correct user account. Check under Apple menu --> System Preferences...
--> Accounts and see if you have more than one account listed.

Are you sure you weren't logging in under a Guest Account? If so, then
your data is gone. That account is for someone to temporarily share your
computer but all files and preferences will be erased after logging out
or restarting the computer.

You might want to post your question in the Apple Discussions groups
found at <http://discussions.apple.com>.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
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