Unfortunately, this is no design flaw. Your lost links are exactly the
result of BCM's design and the design is working "flawlessly." You may
certainly take issue with this design's performance features as they
currently exist but that is of course another matter. The links established
among data items in BCM are NOT dynamic and do not automatically adjust when
you move an item from its original linked location. The greater frustration
likely being expressed here is that you did not know in advance that this was
how the linking design must work. Advanced documentation spelling this out
more clearly would probably have saved you some aggravation from later
discovering that your links were unknowingly broken due to your reorganizing
your mail boxes.
Semantics aside, it is one thing to want a design feature to be different or
more robust than it currently is. It is another matter to simply want to
know of exactly what a possibly limited design feature requires so that you
can be aware of it in advance and know how to work with it accordingly.
I have been critical of BCM's design on both of these fronts and I empathize
with your unpleasant lost links discovery.
-THP
I know the link BCM stores is the Outlook id of the mail item. When
BCM wants to open an email in the history, it asks Outlook to open it.
Outlook must be creating a new id when the item is moved. That's a
surprise.
I linked an Account to an email in Deleted Items and could open the
email from the Account history.
Then I moved the email to Inbox, and could still open the email from
the Account history.
Then I created a subfolder of Inbox, moved the email there, and could
still open the email from the Account history.
Are you sure you are not making a copy of the email in the other
folder and deleting the original?
Another possible explanation is that the folders are in different
stores (e.g. one is an Exchange folder and the other a local PST
folder). Storing something in another store will definately change the
ID of the item because the store's id is embedded in the item's
Outlook Entry id.
