Lost Scroll Bar in Word 2004

[astrongin]

Word 2004 started acting buggy. I deleted the program, reinstalled,
tried to auto-update to 11.2.3, but got the error message, "The
installer could not locate the correct version of the software required
to install this update. Se the Read Me file included with this
installer to determine if your software meets the requirements for this
update."

Then, when I opened Word to see what would happen, I got the following
message, "An unexpected error occurred while trying to load the
Microsoft Framework library." The program opened anyway, but still no
scroll bar.

Then, just for good measure, I trashed all of Office 2004, reinstalled
it from the original disks, and got the same error messages described
above.

I'd like to be able to update to the latest version of Word, but more
importantly, I miss the scroll bar!

Please help!

FWIW, I'm running a Dual 1.8 GHz PowerPC G5 with 1 GB DDR SDRAM, OS X
v. 10.4.6.

 

[Michel Bintener]

It doesn't matter how often you remove Office; if you don't do it the right
way, your problems won't go away. To remove Office, you will have to use the
Remove Office tool in Applications/Microsoft Office 2004/Additional
Tools/Remove Office, as Office installs several of its components outside
the Applications/Microsoft Office 2004 folder, which consequentially don't
get removed if you only delete the Office folder. Run the Remove Office tool
and delete the Office folder if it's still there afterwards. Then perform
the reinstall, and the Framework Library message should go away, and you
should also be able to perform the update.

Scroll bars can be switched on in Word>Preferences, View, Window section.
I'm not sure if that's what you're looking for; if it isn't, you'll need to
give us more details.

Word 2004 started acting buggy. I deleted the program, reinstalled,
tried to auto-update to 11.2.3, but got the error message, "The
installer could not locate the correct version of the software required
to install this update. Se the Read Me file included with this
installer to determine if your software meets the requirements for this
update."

Then, when I opened Word to see what would happen, I got the following
message, "An unexpected error occurred while trying to load the
Microsoft Framework library." The program opened anyway, but still no
scroll bar.

Then, just for good measure, I trashed all of Office 2004, reinstalled
it from the original disks, and got the same error messages described
above.

I'd like to be able to update to the latest version of Word, but more
importantly, I miss the scroll bar!

Please help!

FWIW, I'm running a Dual 1.8 GHz PowerPC G5 with 1 GB DDR SDRAM, OS X
v. 10.4.6.

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[astrongin]

Michel,

Tried your suggestion 2x, following directions to a "T." Removed
Office, emptied trash, removed Office folder, but same error message.
Any other ideas I could try?

Andrew Strongin

 

[Michel Bintener]

Ok, let's give it another try:

when you remove Office, did you make sure that no Office application was
running? Also, make sure that the Database Daemon is not running. The
Database Daemon is an invisible background process, and you'll need to quit
it in Activity Monitor (Applications>Utilities>Activity Monitor). Launch
Activity Monitor, then select Database Daemon from the list of the currently
active applications (the icon looks similar to Entourage's icon), then click
on the quit icon in the upper left corner. Now remove Office with the Remove
Office tool, then trash the Microsoft Office 2004 folder, if it's still in
the Applications folder. Empty the trash, and restart your computer. Now
reinstall Office, and try to update the applications. If you still cannot
update through Microsoft AutoUpdate, try applying the standalone updater
from Mactopia <http://tinyurl.com/o5pp9>.

Michel,

Tried your suggestion 2x, following directions to a "T." Removed
Office, emptied trash, removed Office folder, but same error message.
Any other ideas I could try?

Andrew Strongin

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[PhilD]

You missed something: repair permissions, too, both before and after
doing all these other things.

PhilD

 

[astrongin]

Michel,

Still doesn't work. Still get same error message re: Framework Library
at start-up, and still get same error message when I try autoupdate.
Rec'd same error message when I tried to use the standalone updater.

Any other ideas?

Andrew

 

[Michel Bintener]

Hi Phil,

actually, I decided to leave that out. While I don't think it'll do any
harm, I have my doubts about whether repairing disk permissions is indeed
the miracle drug it is generally thought to be. I have come across several
articles disputing the usefulness of that routine, and I will try to do some
further reading on that subject. As I've said, it doesn't do any harm, but I
didn't feel it was absolutely necessary in this context.

You missed something: repair permissions, too, both before and after
doing all these other things.

PhilD

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[Michel Bintener]

Hi Andrew,

I'm afraid I'm slowly running out of suggestions. Last week, I tried to
assist another user who was also unable to update, and as far as I know, he
has not found an answer so far. He ended up calling Microsoft and was told
that this a known issue related to Apple. You can read the thread on
microsoft.public.mac.office, it's called "Update Problems". I'm not sure if
there's much to be done at the moment.

I'm not so sure either if the update and the framework library problems are
linked. You might very well be looking at two separate issues here. There
have been several posts on the Framework Library in the
microsoft.public.mac.office newsgroups as well, so you might want to search
the Google archives to see if there's a known solution to your problem.
There is a workaround on the Entourage Help Page, but that one refers to
Office v.X, so once again, I can't tell you for sure whether it's going to
work or not.

Post back if you have further questions, or if you manage to solve the
problem(s)!

Michel,

Still doesn't work. Still get same error message re: Framework Library
at start-up, and still get same error message when I try autoupdate.
Rec'd same error message when I tried to use the standalone updater.

Any other ideas?

Andrew

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[astrongin]

I will look into those things. For what it's worth, though, I do not
use Entourage.

In the meantime, I wonder whether there's another workaround. Can I
delete the Microsoft Framework Library file, and just reinstall that?
If so, where would I find a copy of the Library file to download and
then install?

 

[Beth Rosengard]

Here's what I know about the framework error. I suspect it's #1 in Andrew's
case:

1. it's most likely a permissions error having to do with the MUD
(Microsoft User Data file). Quit all Office apps and navigate to your
identity folder in the MUD. Do a Get Info (Command>i) on all the identity's
files and make sure the "Locked" box is not checked. Also be sure you have
full permissions.

2. You can also get the framework error if you have more than one version
of Office and have opened an app from a previous version. You need to quit
all Office apps *and* use Activity Monitor to quit all database daemons.
Then relaunch your usual version of Word, etc.

3. And, this error message can occur if Word can't load some of the shared
resources because the Entourage database is not available. This can happen
if the database is in the process of being compacted or rebuilt.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>

 

[astrongin]

Beth,

Thanks for chiming in. I will try your suggestion. I should note that
when I used Activity Monitor to check for other Daemons in response to
Michel's earlier suggestion, I didn't find *any* daemons listed except
for one related to Microsoft AutoUpdater.

Also, I don't use multiple versions of Word or other Microsoft apps,
and only have 1 identity. It might have become locked, however,
because the scroll bar problem did resolve through the Preferences
route Michel described. The odd thing is that I didn't change the
preferences, and I'm quite sure no one else did, either--there's some
ghost in the machine, apparently.

I have noticed that my hard drive is filling up--only about 20 Gb left
on a 160 Gb unit. I wonder whether that's the source of my trouble, as
past experience suggests that these Macs work best when the hard drives
have plenty of empty space.

Andrew

 

[Michel Bintener]

Here's what I know about the framework error. I suspect it's #1 in Andrew's
case:

1. it's most likely a permissions error having to do with the MUD
(Microsoft User Data file). Quit all Office apps and navigate to your
identity folder in the MUD. Do a Get Info (Command>i) on all the identity's
files and make sure the "Locked" box is not checked. Also be sure you have
full permissions.

2. You can also get the framework error if you have more than one version
of Office and have opened an app from a previous version. You need to quit
all Office apps *and* use Activity Monitor to quit all database daemons.
Then relaunch your usual version of Word, etc.

3. And, this error message can occur if Word can't load some of the shared
resources because the Entourage database is not available. This can happen
if the database is in the process of being compacted or rebuilt.

Hi Beth,

thanks for joining the discussion. Your first suggestion is the one
mentioned on the Entourage Help Page; I've just seen that I actually forgot
to add the URL to my last post, in spite of the fact that I'd opened the
website in my browser for that very purpose. So, Andrew, here's the link I
originally meant to include, but Beth's instructions should do.

<http://www.entourage.mvps.org/error/page.html#error_framework>

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

 

[astrongin]

I tried the permissions error route suggested by Beth. No change.

An added wrinkle. I tried for the first time since this problem
occurred to open Entourage, and get an error message that says, This
identify can't be opened by this version of Entourage. this is bizarre
because this identity is a Office 2004 identity, and it's office 2004
programs I'm trying to open.

Andrew

 

[Beth Rosengard]

Well, that certainly explains the framework error then. It's #3 on my list:
"Word can't load some of the shared resources because the Entourage database
is not available." Now the question is why, and I don't know the answer.
Did you update from Office X to 2004 during this time period? Have you
moved your identity/database out of the Microsoft User Data (MUD) folder?
(Taking shots in the dark here.)

If Michel doesn't have the answer (or any of the other Entourage mavens who
drop in here occasionally), I suggest you post over on the
microsoft.public.mac.office.entourage newsgroup. Once you fix the Entourage
problem, you should be good to go in Word as well.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>

 

[Paul Berkowitz]

There's 2004 and then there's 2004. There have been updates to the database
structure in at least one of the 2004 updates (11.2). This error can occur
when the database is a later version than the application you're trying to
open it with.

I haven't been following the whole discussion, but have you during the
course of things done a Remove Office and a reinstall? Did you remember to
use the AutoUpdater (or via Help/Check for Updates) to update Office all the
way up to 11.2.3 or whatever your version was? If you were previously at
11.2.x and then reinstalled 11.0 without updating, you would get this error
when trying to launch Entourage.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Michel Bintener]

Hi Andrew,

right, so the way I see it, the problem seems to be caused by your
malfunctioning Entourage identity. As Paul has already explained, Office
cannot access it because it is in a newer database format than your current
version can read, and the only solution would be to upgrade Office, which
you can't do. Since you don't use Entourage, let's try a different
experiment: repeat all the steps I mentioned in my post yesterday re the
removal of Office. Only, after deleting the Office folder and emptying the
trash, delete the Microsoft User Data in your Documents folder as well, and
empty the trash (note that I'm only suggesting this since I know you don't
use Entourage; this makes it slightly easier in this case). Now restart the
computer, and reinstall Office. This time, Office will create a new MUD
folder (and therefore a new identity) from scratch, and your newly created
database should be readable again. See if the framework error has now gone.

I tried the permissions error route suggested by Beth. No change.

An added wrinkle. I tried for the first time since this problem
occurred to open Entourage, and get an error message that says, This
identify can't be opened by this version of Entourage. this is bizarre
because this identity is a Office 2004 identity, and it's office 2004
programs I'm trying to open.

Andrew

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***