Mac Office 2004 Autoupdate 1.1.1 won't install.

[John Boyle]

I just purchased Office 2004, installed it successfully. When I open
it for the first time, I am invited to download "AutoUpdate 1.1.1." I
do so. No problem. When I try to install it, nothing happens. The
screen says "Items remaining to be installed: 32." The colored pizza
spins and spins. I've left it on for an hour. It doesn't even beging
to install. I have to do a Force Quit.

I've talked by Phone to two different technicians at Microsoft. Very
thorough but no suggestions that work.

"Word" seems to work more slowly than my old Mac X Word did and so
I'm thinking that maybe I really need the AutoUpdate 1.1.1. But I
can't get it to install.

Any others with this problem?

Better yet, any others with a solution?

jb

 

[Beth Rosengard]

Hi John,

In this situation, I really think you need to go back to MS. If you
installed Office 2004 correctly, there's no good reason for the update not
to install. Call them back. If the tech who answers the phone can't solve
the problem, insist (politely) on speaking to a supervisor.

You could also try posting to the microsoft.public.mac.office newsgroup but
this problem really has nothing to do with Word itself.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[matt neuburg]

I just purchased Office 2004, installed it successfully. When I open
it for the first time, I am invited to download "AutoUpdate 1.1.1." I
do so. No problem. When I try to install it, nothing happens.

Just download it from here:

<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/
download/office2004/mau.xml&secid=4&ssid=11&flgnosysreq=True>

and install it yourself. m.

 

[Beth Rosengard]

Just download it from here:

<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/
download/office2004/mau.xml&secid=4&ssid=11&flgnosysreq=True>

and install it yourself. m.

Isn't it the same download? John is having trouble with the install not the
download.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[matt neuburg]

Isn't it the same download? John is having trouble with the install not the
download.

As I understand it, he is having trouble with the install as downloaded
thru the AutoUpdate app. I am suggesting that he quit the AutoUpdate app
and do the install thru the Finder. After all, the AutoUpdate app is
what he is trying to replace...! m.

 

[Phillip M. Jones, CE.T.]

As I understand it, he is having trouble with the install as downloaded
thru the AutoUpdate app. I am suggesting that he quit the AutoUpdate app
and do the install thru the Finder. After all, the AutoUpdate app is
what he is trying to replace...! m.

That update happened for me the other day what happened was it installed
and the old version was placed in Trash automatically. When I quit the
Autoupdate then reopend the new version was active.

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[Dayo Mitchell]

I just purchased Office 2004, installed it successfully. When I open
it for the first time, I am invited to download "AutoUpdate 1.1.1." I
do so. No problem. When I try to install it, nothing happens. The
screen says "Items remaining to be installed: 32." The colored pizza
spins and spins. I've left it on for an hour. It doesn't even beging
to install. I have to do a Force Quit.

I've talked by Phone to two different technicians at Microsoft. Very
thorough but no suggestions that work.

"Word" seems to work more slowly than my old Mac X Word did and so
I'm thinking that maybe I really need the AutoUpdate 1.1.1. But I
can't get it to install.

This AutoUpdate, I believe, only fixes the AutoUpdater, which was not
showing progress bars correctly. So it won't speed up your computer. For
that, use google groups to search this group for subject lines involving
2004 and slow and you will get lots of info.

 

[Phillip M. Jones, CE.T.]

This AutoUpdate, I believe, only fixes the AutoUpdater, which was not
showing progress bars correctly. So it won't speed up your computer. For
that, use google groups to search this group for subject lines involving
2004 and slow and you will get lots of info.

One thing that has slowed previous versions of office is the PDFMaker
(if you have acrobat installed.)

getting rid of that would speed things up; in 2001 (on OS9), would take
Word 5 minutes to open. Since ditching it on 2004 fro OSX I've noticed
some spped up.

--
---------------------------------------------------------------------------
Phillip M. Jones, CET |MEMBER:VPEA (LIFE) ETA-I, NESDA,ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112-1809 |[email protected], ICQ11269732, AIM pjonescet
---------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://home.kimbanet.com/~pjones/birthday/index.htm>
<http://vpea.exis.net>