Mac Office v.10 WORD X 10.1.7 and EXCEL X 10.1.6 FLASH AND CRASH on Opening!

[2b4Charliethedog]

I am on a PowerPC G4, using X v.10.4.10. after I tried to open an
attachment in Excel to an email the identity screen would flash and
then crash! The same thing happened when i tried to open a document
in Word that is-stored on the desktop. the attachment should have
been safe as it is class material and came from the Prof.

Any suggestions please as to what to do?

thank you,
Victoria

 

[Diane]

I am on a PowerPC G4, using X v.10.4.10. after I tried to open an
attachment in Excel to an email the identity screen would flash and
then crash! The same thing happened when i tried to open a document
in Word that is-stored on the desktop. the attachment should have
been safe as it is class material and came from the Prof.

It's possible the attachment was corrupted. Before asking for a new copy of
the attachment, drag the message to the desktop. Switch Users in System
Preferences and open Entourage. Drag in the message from the desktop and see
if the attachment opens in the new User. If it does, it indicates a problem
in you User's folder. If it doesn't work, then I would get another copy of
the file.

 

[John McGhie]

Hi Victoria:

As Diane says, save the file out of your email before trying to open it.

Opening files from within email is just not safe: your antivirus has not had
a chance to check it out.

And sad to say, Universities are perhaps the most dangerous computing
environments there are! You have all sorts of people in the Computer
Science department playing with the latest viruses. And sometimes, a little
knowledge is a dangerous thing...

I would always be extremely suspicious of any file that came from a
University

Cheers


On 28/10/07 11:27 PM, in article
(e-mail address removed),

I am on a PowerPC G4, using X v.10.4.10. after I tried to open an
attachment in Excel to an email the identity screen would flash and
then crash! The same thing happened when i tried to open a document
in Word that is-stored on the desktop. the attachment should have
been safe as it is class material and came from the Prof.

Any suggestions please as to what to do?

thank you,
Victoria


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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]