Mac OS X and Office Framework X library

[mct]

I read a previous post on a MS group about deleting Office X First Run to solve a specific problem. I've tried contacting MS and Apple about a problem I'm having with no success. I wonder if you would be willing to look over the problem and suggest a solution

I'm running Mac OS 10.3.3 on a 12" Powerbook (G4). The problem started out of the blue. I have not recently downloaded new system software

When I open up any Office X program or document I get the following message: "An unexpected error occurred while trying to load the Microsoft Framework X library.

I click OK and go one to work in the document successfully. This is what I've done to date

Created a "test" login account, where the problem did not occur. This appears to eliminate hardware as a source of the problem. From my login account, where the software problem appears to be located, I did the following

Pulled the Microsoft preference folder out of Library on to the desktop. The problem persisted
Pulled the Preference Folder out of Library on to the desktop. The problem persisted
Pulled the Cache Folder out of Library on to the desktop. The problem persisted
Ran the unix verify/repair permissions program. The problem persisted
I deleted Office X First Run preference. The problem persisted

Other than deleting Office X and reinstalling the program, do you have any suggestions? I appreciate your willingness to take a question out of the nethersphere. Thanks

mc

 

[Cerridwen]

I read a previous post on a MS group about deleting Office X First
Run to solve a specific problem. I've tried contacting MS and Apple
about a problem I'm having with no success. I wonder if you would be
willing to look over the problem and suggest a solution.

I'm running Mac OS 10.3.3 on a 12" Powerbook (G4). The problem
started out of the blue. I have not recently downloaded new system
software.

When I open up any Office X program or document I get the following
message: "An unexpected error occurred while trying to load the
Microsoft Framework X library."

I click OK and go one to work in the document successfully. This is
what I've done to date:

Created a "test" login account, where the problem did not occur. This
appears to eliminate hardware as a source of the problem. From my
login account, where the software problem appears to be located, I
did the following:

Pulled the Microsoft preference folder out of Library on to the
desktop. The problem persisted.
Pulled the Preference Folder out of Library on to the desktop. The
problem persisted.
Pulled the Cache Folder out of Library on to the desktop. The problem
persisted.
Ran the unix verify/repair permissions program. The problem persisted.
I deleted Office X First Run preference. The problem persisted.

Other than deleting Office X and reinstalling the program, do you
have any suggestions? I appreciate your willingness to take a
question out of the nethersphere. Thanks.

mct

This group is for users running Office under Windows. For Mac-related
questions, please repost in microsoft.public.office.mac.

Thank you