Mac OS X and Office problem with Framework X

[mct]

I read a previous post on a MS group about deleting Office X First Run
to solve a specific problem. I've tried contacting MS and Apple about
a problem I'm having with no success.

I'm running Mac OS 10.3.3 on a 12" Powerbook (G4). The problem started
out of the blue. I have not recently downloaded new system software.

When I open up any Office X program or document I get the following
message: "An unexpected error occurred while trying to load the
Microsoft Framework X library."

I click OK and go one to work in the document successfully. This is
what I've done to date:

Created a "test" login account, where the problem did not occur. This
appears to eliminate hardware as a source of the problem. From my
login account, where the software problem appears to be located, I did
the following:

Pulled the Microsoft preference folder out of Library on to the
desktop. The problem persisted.
Pulled the Preference Folder out of Library on to the desktop. The
problem persisted.
Pulled the Cache Folder out of Library on to the desktop. The problem
persisted.
Ran the unix verify/repair permissions program. The problem persisted.
I deleted  Office X First Run preference. The problem persisted.

Other than deleting Office X and reinstalling the program, any other
suggestions? Thanks.

mct

 

[Mickey Stevens]

See this portion of the Entourage Help Page.
<http://www.entourage.mvps.org/errors.html#anchor-error_framework>

The screenshot doesn't exactly match the instructions, but the written
instructions are correct and have solved some cases of the same issue you're
experiencing.

 

[mct]

See this portion of the Entourage Help Page.
<http://www.entourage.mvps.org/errors.html#anchor-error_framework>

The screenshot doesn't exactly match the instructions, but the written
instructions are correct and have solved some cases of the same issue you're
experiencing.

Mickey, thanks for the suggestion. My followup -

Inside the Microsoft Users Data are the following folders:

Entourage Script Menu Items
Entourage Sound Sets
Entourage Temp
Import Mappings
Office X Identities
Saved Attachments

I went inside Office X Identities and found the following:

Main Identity folder
Newsgroup Cache

Inside the Main Identity folder:

Database
Database Cache
Mailing Lists
Rules
Signature

All of which are Entourage related files, none of which have anything
to do with identities.