machine unable to update to office 2003 sp1

[SCJOY]

I sent out an Office 2003 upgrade with SP1 package to more than 100 machines
with Office 2000 thru SMS. All the machines ran the program successfully,
however, there are about 5 machines that upgraded to Office 2003 but not the
SP1 version, so I sent the SP1 update thru SMS to these machines. The
machines still did not upgrade to SP1. I do not understand why this is
happening to only these 5 machines when all the machines in our company are
identical (they are set up from a ghost image). These are sample lines from
the log files:

FROM OHOTFIX.LOG:
The update failed.
Finished processing the update on 06/20/2005 at 08:40:39.
Encountered error 1603 while updating.
Error 1603 not ok to report to Setup Watson.

FROM OHOTFIX_MSI.LOG:
DEBUG: Error 2746: Transform 1TTo1U invalid for package
C:\WINDOWS\Installer\15377d1.msi. Expected product
{901C0409-6000-11D3-8CFE-0150048383C9}, found product
{90110409-6000-11D3-8CFE-0150048383C9}.
1: 2746 2: 1TTo1U 3: C:\WINDOWS\Installer\15377d1.msi 4:
{901C0409-6000-11D3-8CFE-0150048383C9} 5:
{90110409-6000-11D3-8CFE-0150048383C9}

 

[Goose[MS]]

Please try and post the entire Ohotfix log or Zip it up and email it to me so
I can take a look.

--
Gustavo
Software Test Engineer
Microsoft

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