maddening "shared calendar" issue

[Bob]

A user (that recently received a new PC so he blames that) has reported that
he cannot open another's calendar. We have the proper permissions and he's
done this before. When accessing the "Open Shared Calendar" dialog and
entering the user's name, the following appears:

"Unable to display the folder. Cannot open the mailbox for this user
because the user does not have a server mailbox.

You most likely attempted to open the mailbox for a user who is not part of
your Exchange Server organization (either not part of your network, is
external to your company, or is part of a segment of your e-mail server
configuration that is not trusted by your segment).

It is not possible for an email user to see the mailbox of another user if
their e-mail server is not configured to communicate and provide permissions
between the two systems."

Well, I have to say that we're all on the same Exchange organization. As a
matter of fact, we're on the same server. We're using Exchange 2007
Enterprise, by the way, and Outlook 2003 (still -- working on deploying
Office 2007).

If he closes that error, the Open dialog will automatically populate with
the full user address ([email protected]). But pressing OK here results in the
same error. However, if the Open dialog is begun anew, and he puts the full
user address in, the calendar opens fine.

My question is: sure, he can do this every time to work around it but you
know users -- they don't like change. Why will the username not resolve like
it did before? I know through auditing that nothing has changed in AD. Is
this a corrupted profile of some kind? If so, we're seeing a lot of profile
corruption lately and my boss is starting to wonder why.

Any ideas?

Thanks,
Bob

 

[Bob]

As it turns out, it wasn't all that recently that the user in question
received his new PC. But the symptom only started yesterday.

thanks,
bob

 

[Milly Staples [MVP - Outlook]]

Have you tried a new mail profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Bob asked:

| A user (that recently received a new PC so he blames that) has
| reported that he cannot open another's calendar. We have the proper
| permissions and he's done this before. When accessing the "Open
| Shared Calendar" dialog and entering the user's name, the following
| appears:
|
| "Unable to display the folder. Cannot open the mailbox for this user
| because the user does not have a server mailbox.
|
| You most likely attempted to open the mailbox for a user who is not
| part of your Exchange Server organization (either not part of your
| network, is external to your company, or is part of a segment of your
| e-mail server configuration that is not trusted by your segment).
|
| It is not possible for an email user to see the mailbox of another
| user if their e-mail server is not configured to communicate and
| provide permissions between the two systems."
|
| Well, I have to say that we're all on the same Exchange organization.
| As a matter of fact, we're on the same server. We're using Exchange
| 2007 Enterprise, by the way, and Outlook 2003 (still -- working on
| deploying Office 2007).
|
| If he closes that error, the Open dialog will automatically populate
| with the full user address ([email protected]). But pressing OK here
| results in the same error. However, if the Open dialog is begun
| anew, and he puts the full user address in, the calendar opens fine.
|
| My question is: sure, he can do this every time to work around it but
| you know users -- they don't like change. Why will the username not
| resolve like it did before? I know through auditing that nothing has
| changed in AD. Is this a corrupted profile of some kind? If so,
| we're seeing a lot of profile corruption lately and my boss is
| starting to wonder why.
|
| Any ideas?
|
| Thanks,
| Bob

 

[Bob]

Yes, we did and that is ultimately what corrected the problem. It would be
nice to know what causes profile problems like that, though.

Thanks for the response.
b

 

[Diane Poremsky]

it could be a problem with the OAB not downloading correctly in the first
profile or otherwise getting corrupted.

Yes, we did and that is ultimately what corrected the problem. It would
be
nice to know what causes profile problems like that, though.

Thanks for the response.
b

Have you tried a new mail profile?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Bob asked:

| A user (that recently received a new PC so he blames that) has
| reported that he cannot open another's calendar. We have the proper
| permissions and he's done this before. When accessing the "Open
| Shared Calendar" dialog and entering the user's name, the following
| appears:
|
| "Unable to display the folder. Cannot open the mailbox for this user
| because the user does not have a server mailbox.
|
| You most likely attempted to open the mailbox for a user who is not
| part of your Exchange Server organization (either not part of your
| network, is external to your company, or is part of a segment of your
| e-mail server configuration that is not trusted by your segment).
|
| It is not possible for an email user to see the mailbox of another
| user if their e-mail server is not configured to communicate and
| provide permissions between the two systems."
|
| Well, I have to say that we're all on the same Exchange organization.
| As a matter of fact, we're on the same server. We're using Exchange
| 2007 Enterprise, by the way, and Outlook 2003 (still -- working on
| deploying Office 2007).
|
| If he closes that error, the Open dialog will automatically populate
| with the full user address ([email protected]). But pressing OK here
| results in the same error. However, if the Open dialog is begun
| anew, and he puts the full user address in, the calendar opens fine.
|
| My question is: sure, he can do this every time to work around it but
| you know users -- they don't like change. Why will the username not
| resolve like it did before? I know through auditing that nothing has
| changed in AD. Is this a corrupted profile of some kind? If so,
| we're seeing a lot of profile corruption lately and my boss is
| starting to wonder why.
|
| Any ideas?
|
| Thanks,
| Bob