"Mail could not be received at this time"

[sysadmin]

Hi,

We have been experiencing this error for a few years with Entourage 2004 (Exchange 2000 & 2003) and I am a little disappointed for this error to reappear on my very first sync using Entourage 2008.

Error while synching:

"Mail could not be received at this time"
The server for account "username" returned the error "Logon failure: unknown username/password or security settings may be incorrect. Would you like to try re-entering your password?"

This usually occurs when there is a large amount of change in the mailbox - eg. user deletes 'lots' of messages at once.

Needless to say the username/password is correct and re-entering the details returns the same error.

The only 'fix' we've been able to find is to "reset cache" which of course means you have to download all content again and potentially run into the same issue.

any ideas?

cheers

 

[Guest]

no reply from MS to this age old question?

 

[Barry Wainwright]

no reply from MS to this age old question?

What question?

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/

 

[Selcom]

Has anyone else got any information on this problem?

I have read that it is possibly spam/problem mail that could be causing it.

Does anyone know if an upgrade to 2008 will solve this?

 

[Diane Ross]

Has anyone else got any information on this problem?

I have read that it is possibly spam/problem mail that could be causing it.

Does anyone know if an upgrade to 2008 will solve this?

Doubtful. It's usually a server error.

 

[Rogue3w]

On 2/18/08 7:14 AM, in article (e-mail address removed)9absDaxw,

Is anyone running the IM software Adium? I have just found that this
invokes the error.

Try quiting Adium and restarting your machine, or waiting at least an
hour before restarting Entourage. I think it must be grabbing a port
or something and then releasing it after a length of time.

Anyway, I have disabled Adium to run at login and have not started and
received no mail error. When I start Adium, the trouble begins
again...