Mail Format Changes from HTML to RTF Upon Forward - How to change

[Delnang]

Mail Format Changes from HTML to RTF Upon Forward in custom form. User is
unable to see attached file icons. How can I ensure user can see attached
file icons upon forward.

 

[Sue Mosher [MVP]]

Are you using this custom form to send to non-Outlook recipients? That's
likely to make any attachments unavailable.

 

[Delnang]

Sue,
I appreciate your response. This is closely related to the post
http://www.microsoft.com/office/com...70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us

All is well when a user runs the button/code to enter the default text,
attaches a pdf file and sends the message. When the recipient Forwards the
message the icons denoting the attached files disappear. If you were to got
to Format | HTML the icons denoting the attachments appear. The attachment
do not detach from the message just the appearance of the icons. Does that
help? These emails are sent inside the company.

Thanks,
Angie

 

[Sue Mosher [MVP]]

As I described in that thread, you need to make sure that the form is set up
on the (Actions) page of the form design to use the same published form for
the Forward action, not the default message form.

 

[Delnang]

I do have the same the same published form set up as the form to use in
Actions upon Forward.

 

[Sue Mosher [MVP]]

And the form is published to the Organizational Forms library? Then I can't
explain that behavior.

FWIW, forwarding an item should not change the message format. Maybe the
problem is related to your code that inserts the attachment.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Delnang]

I know, I am puzzled too. We use the attach icon built into Outlook to
attach a pdf file. The only thing I could think of it that the code buttons
which add text to the body of the message was altering the memo field. If
you think of something, please let me know. Thank you for your continued
responses and help!

Angie

 

[Sue Mosher [MVP]]

What code? And what version of Outlook?
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54