Mail goes to wrong inbox

[macmadman]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

When I receive email on my Mac using Exchange 2007 and Entourage 2004, it sometimes goes to my Inbox under my work account and sometimes goes to the Inbox under Folders on My Computer.

There does not seem to be any rhyme or reason to what email goes where.

This is a problem in that I have to check two locations to see my mail. Even worse is when I need to access my email using Outlook on a PC, or via web access from outside the building. Then I only see the email in the Inbox under my work account. Any email in the Inbox under Folders on My Computer does not show up in my Outlook!

I tried setting the Inbox under my work account to be the default, but that didn't make any difference.

Is there a solution to this?

Thanks!

 

[Corentin Cras-Méneur]

Hi macmadman,

When I receive email on my Mac using Exchange 2007 and Entourage 2004,
it sometimes goes to my Inbox under my work account and sometimes goes
to the Inbox under Folders on My Computer.

Check the Rules and Mailing list manager. That's a very frequent issue
where these go bad and point to the wrong location.

Corentin

 

[macmadman]

Where would I find these?

None of the other Macs using Entourage 2004 have this problem, only the one.

Thanks.

 

[Diane Ross]

Where would I find these?

Under Tools in the Menu bar.

None of the other Macs using Entourage 2004 have this problem, only the one.

It is a user error so seeing it on one machine is what you might expect.


Mailing List Manager moves mail to wrong folder:

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>

 

[macmadman]

Thanks a bunch! This solved the problem!

 

[Peacetoall]

I just came to this blog because I was having the exact same problem, and I found 2 entries in my mailing list manager sending messages to my local inbox instead of the server. Thank you so much for your suggestions!

 

[Slappy]

I just came to this blog because I was having the exact same problem,
and I found 2 entries in my mailing list manager sending messages to my
local inbox instead of the server. Thank you so much for your suggestions!




same here, thanks!