Mail merge crash

[rhyscampbell]

I have a user trying to do a mail merge with over 700 copies. Everytim
it gets to 180 and then seems to crash. We have tried this on a variet
of machines \ printers (we thought printer memory might be an issue
with the same problem on all of them. Does anyone have an idea abou
this

 

[Cindy M -WordMVP-]

Hi Rhyscampbell,

I have a user trying to do a mail merge with over 700 copies. Everytime
it gets to 180 and then seems to crash. We have tried this on a variety
of machines \ printers (we thought printer memory might be an issue)
with the same problem on all of them. Does anyone have an idea about
this?

What do you mean by "seems to crash"? Be very specific, please.

Which version of Word are we dealing with? What's the data source?

By "700 copies" do you mean 700 records, or that you've set the number of
copies in File/Print to 700?

If you
- rename Normal.dot to NormalOLD.dot
- start up Word
- set up a mail merge to the same data source in a new document (test!),
do you still see the problem?
- if you boot Windows in SAFE mode, then repeat the above?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

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