Mail Merge Error

[Dick Bell]

When I try to do a mail merge to print labels everything goes find until I
select the Outlook Contacts Folder I want to use. The Mail Recipients box
appears and usually simultaneously a merge into the main document that is a
page of N
e
x
t,
instead of waiting for me to confirm the recipients list or inserting the
names in a proper format. I can close out Word, repeat the mail merge
process dozens of times and usually, somehow it will all of a sudden work
properly.
I had a first today in that when it finally merged it only did one page
instead of the several pages were required.
I am lost as to what to try next. Any help will be appreciated!

 

[Dick Bell]

PS: I am using Word 2000 with Windows XP.

 

[Peter Jamieson]

The only thing I can say is that this is obviously not how the feature is
intended to behave. Something must be damaged on your system but I suppose
the problem could be in at least three different places - Outlook, Word, and
the converter Word 2000 uses to get the data. Simple things you could try
are
a. as a workaround, try doing your mailmerge by initiating the merge from
Outlook - select the contacts list, then use Outlook Tools|Mail Merge
b. try locating and renaming Word's normal.dot - or have a look at the
other articles for recovering from general Word problems at
http://www.mvps.org/word

Do you have more than one Outlook profile?