Mail merge fields print bold/underlined.FormatFont does not work

[Ameritrend Homes]

I'm trying to do a Mail Merge for the first time. When I print out the
letters, the merge fields I created print out bolded and underlined. It
appears I'm supposed to go back to the main document, highlight the fields
that I do not want to be bolded or underlined and then click Format, Font.
This does not work. They are already showing correctly as not bolded or
underlined. If anybody can help, I would appreciate it as I can't be sending
out letters with the merge fields bolded and underlined. Thank you!!

 

[macropod]

Hi,

I suspect this has happened because the field coding itself has a bold & underlined attribute, or it's been formatted to preserve
the existing format. To correct these:
.. Press Alt-F9 to expose the field codes. They should look something like {MERGEFIELD Data} or {MERGEFIELD Data \* Mergeformat}.
.. If any of the field coding is bold or underlined, change it to the format you want
.. Delete the ' \* Mergeformat', if present
.. Insert ' \* Charformat' at the right-hand end of the field (eg {MERGEFIELD Data \* Charformat}).
There could also be other formatting codes, like '\# "$0.00"' or '\@ "MM d, yy"', but you should leave those codes intact.