mail merge not sending emails

[gridless98]

Every week, I set up a mail merge to 1800 customers. I export the user list
from a CMS system in CSV format. I edit is Excel so that is it just first
name, last name, email. I set p the email, go to Tools, Mail Merge and go
through all the steps to set up my email. I click on the last step which is
"Electronic Mail". I then usually do a test of 4 just to make ssure I have
the formatting correct. But nothing seems to happen when I test. Then I
send to all of them. It tells me it is merging each record but it goes
through the entire list in about 20 seconds when int he past, it took a quick
second to actually merge and send the email. It happnes so fast, the emails
are not being sent, don't show up in Outbox, and don't end up in sent mail.
I just did an Outlook 2003 update from Microsoft so I am guessing somethign
has changed but I have exhausted the online help. Please advise if anyone
has any ideas or has run into this.

 

[Doug Robbins - Word MVP]

You must have the same version of Word and Outlook.

See http://www.slipstick.com/outlook/ol2003/upgrade.htm

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[gridless98]

I have office 2003 professional. Word and Outlook are both 2003. The only
change from successfull,y running this same email merge from last week to
this week was doing an Office 2003 Updates from Microsoft.

 

[Doug Robbins - Word MVP]

I believe that I have a fully updated version of Office 2003 and I cannot
replicate your problem. Are you sure that there is not some other change
that has been made?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[gridless98]

I ran "detect and repair" and now it recognizes that I am using the same
version of Word and Outlook. It was in fact stuck thinking i was not using
word 2003. thanks for the help.