Mail merge not working on one computer

[Jen]

Hello. We have a mail merge into a Word 97 doc from an
Access 97 table. This is all on our N drive so that all
who need can use it. There are no problems except for one
user who gets a browse screen asking for him to find the
data source. Once he does that it will run the merge. He
also gets a corruption error when he opens the word
document that is being used for the merge, when others in
the office can open it just fine. I have no clue what is
going on, other then a possible setting on his computer,
but I don't know where to look. I have re-linked the mail
merge document and that still didn't help.

Any help is appreciated.
Thank you,
Jen

 

[Peter Jamieson]

Does everyone have the same version of the MS data access components,
including Jet?

Can we assume he has all the same permissions for the N: drive as everyone
else?

I have re-linked the mail
merge document and that still didn't help.

A few experiments that might help shed some light:
a. If you create a completely fresh merge document on his machine and try
to connect to the Access table, does it still fail?
b. If you put a copy of the database on his local drive and try to connect
to that, does it still fail?
c. If you create a completely new Access database (if possible) /from/ his
machine (either locally or on N:, does that fail?
d. does renaming his normal.dot (so Word creates a new one) make any
difference?
e. is there anything different about his Windows temp directory (does
everyone have a local one? Is his full? etc.