mail merge to create email in Office 2007

[SandraNoble]

Below is procedure I have been using for years to do mail merge to create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject: enter email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

Only one Word document should open, and it should have the "Mailings" Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?

 

[SandraNoble]

Russ,

For some reason yesterday's reply never made it, so I will try again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra

Only one Word document should open, and it should have the "Mailings" Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]

Below is procedure I have been using for years to do mail merge to create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject: enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document open
to the Mailings Tab, what do you see instead? Was Office 2007 installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and now
doesn't, what changes were made to your setup? Does your Outlook Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]

Russ,

For some reason yesterday's reply never made it, so I will try again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra

Only one Word document should open, and it should have the "Mailings" Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]

Below is procedure I have been using for years to do mail merge to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject: enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Whether normal or not, for at least 3 years, it has opened two word documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used when
I "check names". Address book does not search Notes, which is what I need to
search on..

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document open
to the Mailings Tab, what do you see instead? Was Office 2007 installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and now
doesn't, what changes were made to your setup? Does your Outlook Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]

Russ,

For some reason yesterday's reply never made it, so I will try again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra

Only one Word document should open, and it should have the "Mailings" Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
Below is procedure I have been using for years to do mail merge to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject: enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]

Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I need
to
search on..

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007 installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and now
doesn't, what changes were made to your setup? Does your Outlook Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]

Russ,

For some reason yesterday's reply never made it, so I will try again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the "Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
Below is procedure I have been using for years to do mail merge to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]

Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I need
to
search on..

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007 installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and now
doesn't, what changes were made to your setup? Does your Outlook Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
Russ,

For some reason yesterday's reply never made it, so I will try again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the "Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
Below is procedure I have been using for years to do mail merge to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]

Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

see below my comments
:

Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]

Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do
the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select
recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the
records
searching address book. But, I never use address book, unless it's
used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not
the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word
document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
message
Below is procedure I have been using for years to do mail
merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between
Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message
subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

What do you think about trying the business contacts manager version?

:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]

Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do
the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select
recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the
records
searching address book. But, I never use address book, unless it's
used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not
the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word
document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
message
Below is procedure I have been using for years to do mail
merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between
Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message
subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?
--
Russ Valentine
[MVP-Outlook]

Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.

What do you think about trying the business contacts manager version?

:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where
are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]

Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed.
So I
go to markd contact folder to use it. The check box is already checked
and
grayed out and address book is already selected. Below are instructions
I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show this
folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd
do
the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
message
Whether normal or not, for at least 3 years, it has opened two
word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select
recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email
and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the
records
searching address book. But, I never use address book, unless
it's
used
when
I "check names". Address book does not search Notes, which is
what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is
not
the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word
document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work
and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office
2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
in
message
Below is procedure I have been using for years to do mail
merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also
in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between
Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message
subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The
second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the links
in the Support area to determine whether any additional information might be
available elsewhere.

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?

Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

Explain "the current pst file was in another folder."
That's not possible.
--
Russ Valentine
[MVP-Outlook]

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the
links
in the Support area to determine whether any additional information might
be
available elsewhere.

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook
working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?

Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Why are we belaboring a point that is unimportant?

I understand the problem with the contacts.
Has nothing to do with whether the mail merge works or not.

I just pointed to the file that is created when I run scanpst.
Previously had selected another pst file.

Explain "the current pst file was in another folder."
That's not possible.

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the links
in the Support area to determine whether any additional information might be
available elsewhere.


:

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?
--
Russ Valentine
[MVP-Outlook]
Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Every once in a while I make a comment that doesn't take.
Will try this again.

Why are we belaboring a point that is unimportant?

I understand the problem with the contacts.
Has nothing to do with whether the mail merge works or not.

I just pointed to the file that is created when I ran scanpst.
Previously had selected another pst file.

Explain "the current pst file was in another folder."
That's not possible.

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the links
in the Support area to determine whether any additional information might be
available elsewhere.


:

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?
--
Russ Valentine
[MVP-Outlook]
Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Every once in a while I make a comment that doesn't take.
Will try this for the third time.

Why are we belaboring a point that is unimportant?

I understand the problem with the contacts.
Has nothing to do with whether the mail merge works or not.

I just pointed to the file that is created when I ran scanpst.
Previously had selected another pst file.

Explain "the current pst file was in another folder."
That's not possible.
--
Russ Valentine
[MVP-Outlook]

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the
links
in the Support area to determine whether any additional information might
be
available elsewhere.

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook
working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?

Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[Russ Valentine [MVP-Outlook]]

You have exhausted me with your vague trail of incomprehensible and
inconsistent information. Nothing you post makes sense. I'm going to bed.
Good night.
--
Russ Valentine
[MVP-Outlook]

Every once in a while I make a comment that doesn't take.
Will try this for the third time.

Why are we belaboring a point that is unimportant?

I understand the problem with the contacts.
Has nothing to do with whether the mail merge works or not.

I just pointed to the file that is created when I ran scanpst.
Previously had selected another pst file.

Explain "the current pst file was in another folder."
That's not possible.
--
Russ Valentine
[MVP-Outlook]

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and
Event
Log Messages or Knowledge Base databases at this time. You can use the
links
in the Support area to determine whether any additional information
might
be
available elsewhere.


:

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook
working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?
--
Russ Valentine
[MVP-Outlook]
Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where
are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other
functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed.
So I
go to markd contact folder to use it. The check box is already checked
and
grayed out and address book is already selected. Below are instructions
I
was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show this
folder
as an e-mail address book check box, type a descriptive name, and then
click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in
Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do
the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.

 

[SandraNoble]

Russ,

Thanks. It makes no sense to me either.

But, I kinda got it to work!!

I opened my original profile and tried the mail merge.
It closed the merge initiation pop-up window.
And it opened TWO word docs.
The second one was open to the "Mailings" tab, and "merge to email" was
active.


The reason it worked?
I forgot to select records. So it transferred my entire contact database to
word.

The mail merge fails when I try to do selected contacts.
So, perhaps this is related to my search problem which I fixed by running
scanpst.

You have exhausted me with your vague trail of incomprehensible and
inconsistent information. Nothing you post makes sense. I'm going to bed.
Good night.

Every once in a while I make a comment that doesn't take.
Will try this for the third time.
Why are we belaboring a point that is unimportant?

I understand the problem with the contacts.
Has nothing to do with whether the mail merge works or not.

I just pointed to the file that is created when I ran scanpst.
Previously had selected another pst file.

Explain "the current pst file was in another folder."
That's not possible.

The problem with contacts was that the current pst file was in another
folder. Once I pointed to correct file, the contacts were picked up.

Have not installed BCM

Mail merge works from word. So back to one of my original comments:
"All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer."

Had to research how to get to event viewer

Under Application, for Event Id 27:
The operation failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

If I click the link:
We're sorry
There is no additional information about this issue in the Error and Event
Log Messages or Knowledge Base databases at this time. You can use the links
in the Support area to determine whether any additional information might be
available elsewhere.


:

So what was the "problem with the contacts"?
You definitely do not want to install BCM if you haven't got Outlook working
yet. You haven't installed it yet, have you?
What happens if you start the merge from Word?
What error messages do you get (be sure to check Event viewer)?
--
Russ Valentine
[MVP-Outlook]
Russ,

I really do appreciate your willingness to help.

We were apparently typing around the same time.
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.

What do you think about trying the business contacts manager version?

:



:

No. This problem is not in Word, nor would BCM come to your rescue.
Clarify what you mean by "no contacts come up with new profile." Where are
you not seeing Contacts that you should?
--
Russ Valentine
[MVP-Outlook]
I found the problem with the contacts.

mail merge still does not work:
same results. One blank word doc open to home page.
Mailings tab has start and selection options available, but other functions
are grayed out.


:
Russ,

No contacts come up with new profile.

When I do tools/account settings, the address book is already listed. So I
go to markd contact folder to use it. The check box is already checked and
grayed out and address book is already selected. Below are instructions I was
trying to execute.
Step 2: Mark your contact folder for use with your address book

1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then click
OK.

I do have a disk for Outlook 2007 with Business Contact Manager.
Never used that, but perhaps it would work better.

Not sure if you're the Word expert also, but perhaps the problem is in Word.

Sandra

:

Those instructions appear here almost daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
I have no idea how to do #3.
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do

:

There are endless possibilities as to what has happened then. I'd do the
routine maintenance that should have been done after any upgrade
installation in this order:
1. Run Office Diagnostics to repair your installation.
2. Repair your Outlook data file with the Inbox Repair Tool
3. Create a new Outlook profile from scratch and connect it to the
repaired
data file. Make sure you configure the Outlook Address Book Service
correctly after you do.
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Whether normal or not, for at least 3 years, it has opened two word
documents
with Office 2003 and when it was working in 2007.

It now opens one blank word document at the "home" tab.
If I click on the "mailing' tab, it's most not active, i.e. not
clickable.

I have the option to click "start mail merge" and "select recipients".
But can never access the contacts I already selected in Outlook.

Used to open to mailings tab. All I had to do was type the email and
select "merge to email" and it generated emails to contacts
previously selected in Outlook.

I had Office 2003 installed prior to Office 2007.
Don't remember if 2003 was uninstalled before the 2007 install.

Have not changed any settings.

When I had trouble searching contacts, I was able to find the records
searching address book. But, I never use address book, unless it's used
when
I "check names". Address book does not search Notes, which is what I
need
to
search on..

:

But it is not supposed to generate two Word documents. That is not the
normal behavior for Outlook 2007.
Still need answers to my questions. If you do not see a Word document
open
to the Mailings Tab, what do you see instead? Was Office 2007
installed
clean or over an earlier version?
Some other things to help troubleshoot: Since this used to work and
now
doesn't, what changes were made to your setup? Does your Outlook
Address
Book function normally?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in message
Russ,

For some reason yesterday's reply never made it, so I will try
again.

As I said, it worked when it generated TWO word docs.

I thought my paragraph answered your first questions:
Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

Not sure how to make this clearer.

I have XP. Installed the entire Office 2007 Suite at one time.

and to repeat again:
It has worked for multiple months since I enstalled Office 2007.

About 3 weeks ago, I even had problems doing the "search all
contacts"
feature. I ran scanpst and the problem was fixed.

At the same time as the search problem,
every time I turned computer off, Windows
seemed to do the same 3 updates. Even if
I had rebooted 30 minutes earlier. This
continued for a couple of weeks.

I think something weird is going on.

Sandra
:

Only one Word document should open, and it should have the
"Mailings"
Tab
active on the Ribbon.
What are you seeing instead?
Do your versions match?
Was this a clean install of Office?
--
Russ Valentine
[MVP-Outlook]
"SandraNoble" <[email protected] in
message
Below is procedure I have been using for years to do mail merge
to
create
bulk emails.

This has worked perfectly with Office 2003,

Got Office 2007 in May.
This process was still working in August and I believe also in
September.

Now, when I do Tools/Mail Merge and indicate going to
email, it opens only ONE Word document – which does
not contain an active Mail Merge menu. And the Outlook
initiation window never closes.

There appears to be a problem with the interface between Outlook
and
Word.
Is there a setting that will make this work?

All documentation and info I’ve gotten from others, show
how to do mail merge starting in Word. This is much more
cumbersome and takes longer

Procedure:
1. Contacts folder
2. Enter search criteria & click find now
3. Tools / Mail Merge
4. Select
 All in current view & all fields
 New Document
 Doc type: Form letter & Merge to: email & message subject:
enter
email
subject
5. Click OK
6. Outlook causes TWO blank word documents to open. The second
Word
document
will have an active mail/merge toolbar.
7. Type email verbiage into the "merge" document
8. Click “merge to emailâ€
9. View emails in Outlook Outbox.