Mail Merge Tool Bar/Mail Merge Helper missing

[Gena]

We got the ms.blast.exe virus and removed it with anti-
virus software. Ever since the virus, the Mail Merge Tool
Bar and Mail Merge Helper in Tools cannot be found. We
tried to customize a Mail Merge Tool Bar, as well as
follow instructions in Help and MS website and were
unsuccessful

 

[Cindy M -WordMVP-]

Hi Gena,

I'm not familiar with any of those instructions, so it's
impossible to know what you've already tried...

Did you try resetting the menu bar in
Tools/Customize/Toolbars?

Did you try renaming the Normal.dot template to
NormalOLD.dot then starting up word?

We got the ms.blast.exe virus and removed it with anti-
virus software. Ever since the virus, the Mail Merge Tool
Bar and Mail Merge Helper in Tools cannot be found. We
tried to customize a Mail Merge Tool Bar, as well as
follow instructions in Help and MS website and were
unsuccessful

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail

 

[ProfessorAEE]

Last evening I discovered that Mail Merge Option under Tools is gone. I have tried reinstalling Office 2000 but nothing changes. Any one who can help?

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?UHJvZmVzc29yQUVF?=,

Last evening I discovered that Mail Merge Option under Tools is gone. I have tried reinstalling Office 2000 but nothing changes.

Is (or was) Word on your machine part of the Works suite?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail

 

[Gena]

Cindy, Yes, I did try resetting the menu bar in Tools/Customize/Toolbars.
Yes, Word is on my machine as part of the Works suite that came with the
computer. I do not know how to answer your other question:

"Did you try renaming the Normal.dot template to NormalOLD.dot then
starting up word?"

I didn't set up the Word form letter as a template. Should I do this and how
to get started making a template? Also, should I uninstall and reinstall
Word?

----- Cindy M -WordMVP- wrote: -----

Hi Gena,

I'm not familiar with any of those instructions, so it's
impossible to know what you've already tried...

Did you try resetting the menu bar in
Tools/Customize/Toolbars?

Did you try renaming the Normal.dot template to
NormalOLD.dot then starting up word?

We got the ms.blast.exe virus and removed it with anti-
virus software. Ever since the virus, the Mail Merge Tool
Bar and Mail Merge Helper in Tools cannot be found. We
tried to customize a Mail Merge Tool Bar, as well as
follow instructions in Help and MS website and were
unsuccessful

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came with the
computer. I do not know how to answer your other question:

OK, if Word was part of Works Suite, then that would explain why you're having
problems. Word as part of Works is different, and the mail merge is taken care
of by a special Addin. See, for example, this Knowledge Base article

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758]
http://support.microsoft.com?kbid=241758

If you want to use Word as part of Works suite, you need to ask in a Works
newsgroup how you should start and work with Word. Otherwise, you need to
first follow the steps near the end of the above article to remove the Works
Suite Addin.

"Did you try renaming the Normal.dot template to NormalOLD.dot then
starting up word?"

I didn't set up the Word form letter as a template. Should I do this and how
to get started making a template? Also, should I uninstall and reinstall
Word?

Normal.dot is the default template that's loaded automatically when Word
starts. It contains the basic toolbar, menu and keyboard settings. When you
rename the Normal.dot on your computer to NormalOLD.dot Word will generate an
installation default copy, and this usually brings back any missing menu
commands.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail

 

[Gena]

Cindy
You didn't give us the correct solution. We had a Word expert fix the problem. The correct solution is Microsoft Knowledge Base Article 269281. Please become familiar with this so others can be helped promptly and accurately
Google Groups: microsoft.public.works.win is a superior help/support group

----- Cindy M -WordMVP- wrote: ----

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came with th
computer. I do not know how to answer your other question

OK, if Word was part of Works Suite, then that would explain why you're having
problems. Word as part of Works is different, and the mail merge is taken care
of by a special Addin. See, for example, this Knowledge Base articl

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758
http://support.microsoft.com?kbid=24175

If you want to use Word as part of Works suite, you need to ask in a Works
newsgroup how you should start and work with Word. Otherwise, you need to
first follow the steps near the end of the above article to remove the Works
Suite Addin

"Did you try renaming the Normal.dot template to NormalOLD.dot the
starting up word?
to get started making a template? Also, should I uninstall and reinstal
Word

Normal.dot is the default template that's loaded automatically when Word
starts. It contains the basic toolbar, menu and keyboard settings. When you
rename the Normal.dot on your computer to NormalOLD.dot Word will generate an
installation default copy, and this usually brings back any missing menu
commands

Cindy Meiste
INTER-Solutions, Switzerlan
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003
http://www.mvps.org/wor

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-

 

[Suzanne S. Barnhill]

You posted a question about *Works* to a mishmash of Word and Windows
newsgroups, and you have the effrontery to tell the person who tried to
assist you (who, by the way, is a consummate "Word expert") that she should
become more knowledgeable about *Works* in order to help future users? If
microsoft.public.works.win is such a superior NG, why didn't you post your
*Works* problem there?

The advice that Cindy gave you was spot on: if you are starting a merge from
Works, you need to ask in a Works NG. This is very different from completing
a merge from within Word. And if you aren't planning to start a Word mail
merge from within Works, then you need to uninstall the add-in. Most of us
here know little about Works or Works Suite except that the Microsoft Works
Suite Add-in for Word causes untold problems in Word run freestanding, which
is the way most Works Suite owners use it (having bought Works Suite because
that is the cheapest way to get Word).

Cindy,
You didn't give us the correct solution. We had a Word expert fix the

problem. The correct solution is Microsoft Knowledge Base Article 269281.
Please become familiar with this so others can be helped promptly and
accurately.

Google Groups: microsoft.public.works.win is a superior help/support group.

----- Cindy M -WordMVP- wrote: -----

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came with the
computer. I do not know how to answer your other question:

OK, if Word was part of Works Suite, then that would explain why you're having
problems. Word as part of Works is different, and the mail merge is taken care
of by a special Addin. See, for example, this Knowledge Base article

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758]
http://support.microsoft.com?kbid=241758

If you want to use Word as part of Works suite, you need to ask in a Works
newsgroup how you should start and work with Word. Otherwise, you need to
first follow the steps near the end of the above article to remove the Works
Suite Addin.

"Did you try renaming the Normal.dot template to NormalOLD.dot then
starting up word?" this and how
to get started making a template? Also, should I uninstall and reinstall
Word?

Normal.dot is the default template that's loaded automatically when Word
starts. It contains the basic toolbar, menu and keyboard settings. When you
rename the Normal.dot on your computer to NormalOLD.dot Word will generate an
installation default copy, and this usually brings back any missing menu
commands.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail

 

[PA Bear]

*Word!*

<eg>

You posted a question about *Works* to a mishmash of Word and Windows
newsgroups, and you have the effrontery to tell the person who tried to
assist you (who, by the way, is a consummate "Word expert") that she
should become more knowledgeable about *Works* in order to help future
users? If microsoft.public.works.win is such a superior NG, why didn't
you post your *Works* problem there?

The advice that Cindy gave you was spot on: if you are starting a merge
from Works, you need to ask in a Works NG. This is very different from
completing a merge from within Word. And if you aren't planning to start
a Word mail merge from within Works, then you need to uninstall the
add-in. Most of us here know little about Works or Works Suite except
that the Microsoft Works Suite Add-in for Word causes untold problems in
Word run freestanding, which is the way most Works Suite owners use it
(having bought Works Suite because that is the cheapest way to get Word).

Cindy,
You didn't give us the correct solution. We had a Word expert fix the

problem. The correct solution is Microsoft Knowledge Base Article 269281.
Please become familiar with this so others can be helped promptly and
accurately.

Google Groups: microsoft.public.works.win is a superior help/support
group.

----- Cindy M -WordMVP- wrote: -----

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came

with the > computer. I do not know how to answer your other
question: >
OK, if Word was part of Works Suite, then that would explain why
you're having problems. Word as part of Works is different, and the
mail merge is taken care of by a special Addin. See, for example,
this Knowledge Base article

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758]
http://support.microsoft.com?kbid=241758

If you want to use Word as part of Works suite, you need to ask in
a Works newsgroup how you should start and work with Word.
Otherwise, you need to first follow the steps near the end of the
above article to remove the Works Suite Addin.

"Did you try renaming the Normal.dot template to NormalOLD.dot then > starting up word?"
I didn't set up the Word form letter as a template. Should I do

this and how > to get started making a template? Also, should I
uninstall and reinstall > Word?Normal.dot is the default template that's loaded automatically when
Word starts. It contains the basic toolbar, menu and keyboard
settings. When you rename the Normal.dot on your computer to
NormalOLD.dot Word will generate an installation default copy, and
this usually brings back any missing menu commands.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30
2003) http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow
question or reply in the newsgroup and not by e-mail

 

[Kelly]

Well said, Suzanne. )

--
All the Best,
Kelly
Louisiana

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util

You posted a question about *Works* to a mishmash of Word and Windows
newsgroups, and you have the effrontery to tell the person who tried to
assist you (who, by the way, is a consummate "Word expert") that she should
become more knowledgeable about *Works* in order to help future users? If
microsoft.public.works.win is such a superior NG, why didn't you post your
*Works* problem there?

The advice that Cindy gave you was spot on: if you are starting a merge from
Works, you need to ask in a Works NG. This is very different from completing
a merge from within Word. And if you aren't planning to start a Word mail
merge from within Works, then you need to uninstall the add-in. Most of us
here know little about Works or Works Suite except that the Microsoft Works
Suite Add-in for Word causes untold problems in Word run freestanding, which
is the way most Works Suite owners use it (having bought Works Suite because
that is the cheapest way to get Word).

Cindy,
You didn't give us the correct solution. We had a Word expert fix the

problem. The correct solution is Microsoft Knowledge Base Article 269281.
Please become familiar with this so others can be helped promptly and
accurately.

Google Groups: microsoft.public.works.win is a superior help/support group.

----- Cindy M -WordMVP- wrote: -----

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came with the
computer. I do not know how to answer your other question:

OK, if Word was part of Works Suite, then that would explain why you're having
problems. Word as part of Works is different, and the mail merge is taken care
of by a special Addin. See, for example, this Knowledge Base article

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758]
http://support.microsoft.com?kbid=241758

If you want to use Word as part of Works suite, you need to ask in

a

Works
newsgroup how you should start and work with Word. Otherwise, you need to
first follow the steps near the end of the above article to remove the Works
Suite Addin.

Normal.dot is the default template that's loaded automatically when Word
starts. It contains the basic toolbar, menu and keyboard settings. When you
rename the Normal.dot on your computer to NormalOLD.dot Word will generate an
installation default copy, and this usually brings back any missing menu
commands.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail

 

[Cindy M -WordMVP-]

Thank you My response might not have been so temperate!
I really prefer to try to help people who ask off-topic
questions, if I can, rather than just saying "you're
posting in the wrong place", but this kind of reaction
makes me more inclined to not waste my time... Thank
heavens most seekers are more aware and gracious!

Cindy

 

[Almali del Benian]

I am familiar with the work of Suzanne Barnhill and Cindy Meister, from the
Word newsgroups. I have used posts from both to aid myself greatly. I have
serious difficulties understanding computereze, but Suzanne and Cindy are
among those I can understand, and I have used their help, along with that of
other MVPs, often and in detail.

Suzanne, thank you for taking the trouble to set things straight.

Almali del Benian
Learner of Computereze

You posted a question about *Works* to a mishmash of Word and Windows
newsgroups, and you have the effrontery to tell the person who tried to
assist you (who, by the way, is a consummate "Word expert") that she should
become more knowledgeable about *Works* in order to help future users? If
microsoft.public.works.win is such a superior NG, why didn't you post your
*Works* problem there?

The advice that Cindy gave you was spot on: if you are starting a merge from
Works, you need to ask in a Works NG. This is very different from completing
a merge from within Word. And if you aren't planning to start a Word mail
merge from within Works, then you need to uninstall the add-in. Most of us
here know little about Works or Works Suite except that the Microsoft Works
Suite Add-in for Word causes untold problems in Word run freestanding, which
is the way most Works Suite owners use it (having bought Works Suite because
that is the cheapest way to get Word).

Cindy,
You didn't give us the correct solution. We had a Word expert fix the

problem. The correct solution is Microsoft Knowledge Base Article 269281.
Please become familiar with this so others can be helped promptly and
accurately.

Google Groups: microsoft.public.works.win is a superior help/support group.

----- Cindy M -WordMVP- wrote: -----

Hi =?Utf-8?B?R2VuYQ==?=,

Yes, Word is on my machine as part of the Works suite that came with the
computer. I do not know how to answer your other question:

OK, if Word was part of Works Suite, then that would explain why you're having
problems. Word as part of Works is different, and the mail merge is taken care
of by a special Addin. See, for example, this Knowledge Base article

WD2000: Works 2000 Adds Functionality to Word 2000 [Q241758]
http://support.microsoft.com?kbid=241758

If you want to use Word as part of Works suite, you need to ask in a Works
newsgroup how you should start and work with Word. Otherwise, you need to
first follow the steps near the end of the above article to remove the Works
Suite Addin.

"Did you try renaming the Normal.dot template to NormalOLD.dot then
starting up word?"
I didn't set up the Word form letter as a template. Should I do this and how
to get started making a template? Also, should I uninstall and reinstall
Word?

Normal.dot is the default template that's loaded automatically when Word
starts. It contains the basic toolbar, menu and keyboard settings. When you
rename the Normal.dot on your computer to NormalOLD.dot Word will generate an
installation default copy, and this usually brings back any missing menu
commands.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail