Mail Merge with Outlook Contacts in 2002

[Carla]

I have a client that is creating a mail merge (labels)
using Word and Outlook 2002. She not only has her
mailbox, but has two other mailboxes added to her outlook
under the email accounts, view or change existing email
accounts, more settings, advanced tab under open these
additional mailboxes.

She goes through the mail merge wizard and chooses
outlook contacts and selects browse. She only sees one
contacts folder and it's not hers. There is no option to
select another folder. How can I get her and the other
person's contacts folder in her selection?

Permissions have been checked. I searched the knowledge
base and only found one article that said to check the
contact folder's properties and under the outlook address
book tab make sure 'show this folder as an email address
book' was checked. She tried to use the mail merge
feature directly from outlook, but it said it the
database wasn't available. However she can go to those
same contacts folder and send an email from them so they
are available.

Any ideas?
TIA,
Carla

 

[Guest]

I found out more information. She has 2 PCs. She was
calling from her PC on the 15th floor. When she went back
to her PC on the 14th floor she could no longer see the
persons contacts folder that she could when she went
through the mail merge wizard, but did see the other
persons. Still can't see hers.

Carla