Mail Recipients

[George Schneider]

I have a user in my organization that has this problem. She will open up an
Excel document go to file send to mail recipient and the to click on the
address book icon and the address book is blank. Every other user this will
draw upon the global address book from exchange. Why would this happen to
just this one user. Also when she opens outlook and types a new mail message
she can select a user from the global address book without a problem. Please
help.

 

[Ada Pan [MSFT]]

Hello George,

From the post log, I understand that the address book icon doesn't show up
the addresses in Excel. If I have misunderstood your concern, please feel
free to let me know.

Based on my experience, I would suggest you follow the instructions in the
article below to isolate this issue.

280504 How to troubleshoot startup problems in Excel
http://support.microsoft.com/?id=280504

If the suggestions in the KB 280504 don't help, please tell me the result
of each test, such as starting Excel /s switch, starting Windows in safe
mode to test this issue etc.

In addition, please help us collect more information for further research.

1. Does this issue happen in any Excel workbook?
2. Does this issue happen in Word?
3. Does this issue happen in any user account on this computer? Please
create a new user account to test this issue.
4. Has the problem worked? If so, what has changed?
5. What are Windows and Office version installed on the computer? And what
service pack and updates has applied?

If anything is unclear or you need further assistance, please feel free to
let me know. I am glad to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[George Schneider]

The issue is that office isn't able to access the blobal address book for
some reason. When you click on To the global address book deosn't appear the
list is blank. This happens with any user on this computer. We are running
Office XP on Windows 2000.

 

[Ada Pan [MSFT]]

Hello George,

Thank you for the clarification on this issue.

Firstly, I would like to know if you have tried the suggestion provided in
the article KB280504. For your convenience, I would like to list the brief
steps below:

#1. Start Excel in Safe Mode
================

1. Click Start, and then click Run.
2. Click Browse, and then locate the folder where Microsoft Excel is
installed, as specified earlier in this article.
3. After you locate the Excel.exe file, click the file to select it, and
then click Open.
4. At the end of the path in the Open box, type a space and then type /s so
that the entire line appears similar to the following:
"C:\Program Files\Microsoft Office\Office10\Excel.exe" /s

If this issue doesn't occur in Excel safe mode, please refer to the
instructions in detail in KB280504 to resolve this issue.

a. Clear up the items existing in the Excel startup folders
b. Rename or delete Excel Toolbar File (.xlb) and Excel.pip File

#2. Corrupted Add-ins Under the Tools Menu

On the Tools menu, click Add-Ins. Click to clear the check boxes for any
add-ins that are selected, and then click OK.

#3. Corruption in the Registry Keys

Note Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Click Start - Run, type REGEDIT, and then click OK.

2. Locate and select the following resgistry subkeys and rename them.

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0

3. Close Registry window.

If the problem persists in Excel safe mode, please start Windows in safe
mode to test this issue. For the detailed steps, please refer to the
following article:

281770 (http://support.microsoft.com/kb/281770/)
How to perform clean-boot troubleshooting for Windows 2000

In addition, please help us collect the following information for further
research:
1. Has the problem worked? If so, what has changed?
2. Can this issue be reproduced in Word?
3. What service pack and updates has applied on Windows 2000 and Office XP?

If anything is unclear or you need further assistance, please feel free to
let me know. I am glad to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.