Mail tagged as spam not going to junk mail folder

[enemes]

I have 60 users on Win XP SP2 and outlook 2003 SP2 connected to exchange 2003
SP2 using Symantec Mail Security tagging mail as spam in the subject line as
well as adding a Bulk header labeled spam. About half of the users have no
problems. tagged mail goes to the junk folder. The other half get it in their
inbox. I have one Vista 64bit machine with outlook 2007 which gets tagged
mail delivered to the inbox rather than the junk mail folder. The junk mail
settings vary between high and low for both scenarios. Any suggestions or if
someone has experienced this problem before please help.

 

[BillR [MVP]]

If Symantec Mail Security isn't integrating properly with Outlook then you
best contact Symantec.

 

[enemes]

I am not so sure that Symantec is not working properly. It does tag the mail
with a near 95% accuracy rate. I thought once the email was tagged exchange
or outlook should take care of it. I will contact Symantec and see what I can
find out from them as well.

--
Ed

If Symantec Mail Security isn't integrating properly with Outlook then you
best contact Symantec.

 

[Brian Tillman]

I am not so sure that Symantec is not working properly. It does tag
the mail with a near 95% accuracy rate. I thought once the email was
tagged exchange or outlook should take care of it.

If you want it "taken care of" by rule, then it should work. Use a rule
that looks for the tag. If you want the automatic junk mail filter to take
care of it, I don't think that will happen.

 

[BillR [MVP]]

Outlook will need to know that Symantec has marked it as Junk as Brian
suggests. You'll need a Rule in Outlook to pick up on how Symantec flags the
message.

--
Bill R MVP

I am not so sure that Symantec is not working properly. It does tag the
mail
with a near 95% accuracy rate. I thought once the email was tagged
exchange
or outlook should take care of it. I will contact Symantec and see what I
can
find out from them as well.