mail undeliverable when I click an email address using address boo

[swoodtmk]

When I click an email address using address book the email is returned as
undeliverable. If I copy the same address from address book and paste into
the "To" the message is delivered???

Thanks for any thoughts.

 

[Roady [MVP]]

You're not providing any information to work with here.

 

[swoodtmk]

Hi Roady, when I send an email I click on address book, find the email
address I want to send to, double click the recipient which obviously pops
the address in to the "To" box.

When I send the email it is instantly returned with the message
"Undeliverable".

Now, if I highlight the address while I'm in address book then do a
copy/paste to "To"...send the email... all is well.

The problem is I can't go into the address book, double click an email
address and send it?

Thanks for any help.

 

[Roady [MVP]]

Version of Outlook?
Type of mail account?
Error message in full and exact wording.

 

[swoodtmk]

Hi Roady,

Microsoft Outlook 2003
POP
System Administrator Undeliverable

Also, in the address book section where the option is called "show names
from the personal address book" I can only get personal address book but not
"Contacts".

Thanks again for your help.

 

[greggoak]

I'm having the exact same problem. When I type an address in the "to" field
and it starts to auto-complete based on recent address entries, I can hit
"return" and it works if it puts the name of the recipient (the "display as"
version from contacts) in between apostrophes (so 'John Smith'), or if it
gives the name of the person then the e-mail address in between <> (so John
Smith <[email protected]>). That always works. It also works if I manually
type a complete address.

But if I get the name of the contact without apostrophes or without the
address in brackets, or more importantly, when I click on an address in my
contacts it puts in the name of the recipient (the "display as" version,
again), but WITHOUT the apostrophe and then it doesn't work. I get an
immediate returned mail from "system administrator" but I think this is from
Outlook itself, not my ISP. I don't think anything ever left my machine. But
not sure on that point.

But in any case, the message as "undeliverable" in the subject line and then
"the following recipient(s) could not be reached" then the name of the
contact, the date/time of the e-mail and then it says "The requested
operation failed."

I'm using Outlook 2003 and I haven't knowingly changed any settings, but
this started happening to me recently (not problems with the same software
and setup for years - this spontaneously started happening).

I'm not a computer expert, so please don't jump all over me for not giving
all the precise and exact details in computer-expert language. This is the
best I can do to describe the problem.

Thanks,
Gregg