Mail Word 2000 to 2003

[Michelle]

We've just upgraded from Office 2000 to 2003. When I open an existing mail
merge document, I get an message saying that it can't find the database.
When I select the database, it comes back to the message saying that it can't
find the database. If I Remove All Merge Info, I can go into my mail merge
doc and link it to the database again, but then if I save it, close it, and
try to open the mail merge doc again it come back with the message saying
that it can't find the database and I start all over again.

Can anyone help please?

 

[Graham Mayor]

Move the database to the defined 'data sources' folder (or maybe the folder
containing the merge document) and re-attach it then see if it finds it any
better. You don't have to 'remove all the merge information', simply
re-attach the data file from the merge toolbar -
http://www.gmayor.com/mail_merge_labels_with_word_xp.htm

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Graham Mayor - Word MVP


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[Michelle]

The data is in the same folder as the main document. Tried moving to Data
Sources folder and still have same result.

 

[Graham Mayor]

Damn

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Graham Mayor - Word MVP


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[Robin]

We are having the same problem. We are upgrading from 97 to 2003 and our
mail merge seems to be doing the same thing. Did you ever get a straight
answer on this?

 

[Michelle]

Hi Robin
Yes, we did resolve it in the end. See
http://support.microsoft.com/?kbid=834699. Our network drives (where I was
saving the database) are held on a website that windows recognised as an
external site, and didnt trust. Our IT dept had to run a patch to correct
the problem.