Mailing list with filter to mark mail as read still displays envelope on dock icon, help!

[megbragg]

My work email/calendar is on Entourage, and I'm a developer with many
alert mailing lists which I must monitor but automatically mark as
'read' and move to specific subfolders. The most aggravating thing is
that the dock icon shows the mail alert (little yellow envelope) even
for this mail which has been filtered, marked as read, and moved out of
the inbox.

Since I get new mail in the alert lists once per minute, it basically
ALWAYS looks like i have new mail, and obviously I'd prefer to only see
the yellow envelope when I have new, unread mail in my inbox.

I do see message previews pop up only for the new mail which I want to
know about, but I don't want to have to look over to the corner of my
screen when the flag comes up to see if it's a real mail.. This works
fine in Apple's Mail app, but I would like to try sticking with
Entourage since it is the app supported by our Systems Admin and the
calendar feature is working well for me.

Any advice?
Is it just quirky?

 

[Diane Ross]

I do see message previews pop up only for the new mail which I want to
know about, but I don't want to have to look over to the corner of my
screen when the flag comes up to see if it's a real mail.. This works
fine in Apple's Mail app, but I would like to try sticking with
Entourage since it is the app supported by our Systems Admin and the
calendar feature is working well for me.

Use sounds to notify you for important mail. Examples can be found here to
get you started:

<http://www.entourage.mvps.org/rules/sounds.html>

Using sounds is an easy non intrusive way to alert you to important mail
while you are at your computer.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[megbragg]

Thanks - it is a good idea. Unfortunately I can't use this approach
because I mute my sound.

I definitely think this is a buggy feature -- if Entourage can detect
when to display a message preview (for new, unread mail), then it
should be able to determine when to show the new mail badge on the dock
icon.

Moreover, when I am away from my desk and return, I should be able to
glance at the dock icon and know instantly if I have new mail or not.
The message preview and sound alerts will not help with this. At this
point it almost constantly looks like I have new mail, because the
developer lists are high-volume.

Thanks -
megan.