MailMerge and Custom Envelopes

[Ken]

Our secretary, using Win98+Office97, was able to
mailmerge and print custom-size (non-standard) envelopes
on her Lexmark Optra S 1250PS printer. When to any of
these combinations (Win98+OfficeXP or WinXP+OfficeXP or
WinXP+Office97), she could no longer do that. Even after
changing everything to point to the env. feeder, the jobs
still come out of the default letter tray. Is this a
Microsoft issue or a Lexmark issue? Yes, I have
installed the latest driver from Lexmark. Does anyone
have any idea what the problem/solution might be?

Thanks.
Ken.

 

[Cindy M -WordMVP-]

Hi Ken,

I'd say it's a printer driver issue...

If she merges to a NEW DOCUMENT, then checks the settings in
File/Page Setup, is the document set up to merge to the
correct tray? If it is, does it still print to the incorrect
one?

Note: in my experience, Word generally doesn't "like" custom
paper sizes. I've long since given up trying to define a
custom paper size (HP LJ4). Instead, I take the next closest
(largest) size then change the MARGINS so that the print
area corresponds to the paper (or envelope) I want to use.
The printer doesn't care if the paper size I'm actually
feeding it doesn't match

Our secretary, using Win98+Office97, was able to
mailmerge and print custom-size (non-standard) envelopes
on her Lexmark Optra S 1250PS printer. When to any of
these combinations (Win98+OfficeXP or WinXP+OfficeXP or
WinXP+Office97), she could no longer do that. Even after
changing everything to point to the env. feeder, the jobs
still come out of the default letter tray. Is this a
Microsoft issue or a Lexmark issue? Yes, I have
installed the latest driver from Lexmark. Does anyone
have any idea what the problem/solution might be?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail