MailMerge problem

[Kjartan Þór Kjartansson]

Hi all,

I'm not sure if this is the correct space to post this question but it seems
the most likely I could find.

One of the users on my network is haveing problems with mailmerge in WordXP.
Until now he has used an excel sheet to merge with a word document and send
the result via e-mail, but recently the e-mail option disappeared and this
user says he didn't change any setting.

This option works correctly for all other users on the machine so I tried
recreating his profile by deleting the old one and logging in again as the
user but didn't get the results I was hoping for.

This user is working on a Terminal Server so I would prefer if I would not
need to reinstall the Office software. Is there any way to set these things
in the registry or in some settings pane in Word?

Best regards,

Kjartan Þór Kjartansson
Windows Administrator, MCP
FRISK Software International

 

[Peter Jamieson]

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always suspect a
security-related problem if one user is experiencing problems that others
don't. Are they perhaps using a WIN.INI on the server machine, and has this
particular loser lost access rights for some reason?

 

[Kjartan Þór Kjartansson]

Thanks for this information Peter,

I just checked the contents of win.ini on the terminal server and
every-thing looks like it should the [Mail] block is present and all users
have the same access to the file (Read & Execute).

The Terminal Server is set up so that all users have the same configuration
settings so they are all using the same win.ini file

Kjartan

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always suspect a
security-related problem if one user is experiencing problems that others
don't. Are they perhaps using a WIN.INI on the server machine, and has this
particular loser lost access rights for some reason?

--
Peter Jamieson
MS Word MVP

Hi all,

I'm not sure if this is the correct space to post this question but it seems
the most likely I could find.

One of the users on my network is haveing problems with mailmerge in WordXP.
Until now he has used an excel sheet to merge with a word document and send
the result via e-mail, but recently the e-mail option disappeared and this
user says he didn't change any setting.

This option works correctly for all other users on the machine so I tried
recreating his profile by deleting the old one and logging in again as the
user but didn't get the results I was hoping for.

This user is working on a Terminal Server so I would prefer if I would not
need to reinstall the Office software. Is there any way to set these things
in the registry or in some settings pane in Word?

Best regards,

Kjartan Þór Kjartansson
Windows Administrator, MCP
FRISK Software International

 

[Peter Jamieson]

particular loser lost

i.e. "particular user lost". I must be in a bad mood today

I meant to ask you to confirm whether the user
a. does not see the merge to email option at all or
b. sees the option, but cannot make it work.

Have you checked the other "usual suspect" for Word not working with e-mail,
i.e. that the user has the correct things set up in IE|Tools|Internet
Options|Programs ?

Not sure what else to suggest - I'd probably start by renaming the user's
normal.dot...

--
Peter Jamieson
MS Word MVP

Thanks for this information Peter,

I just checked the contents of win.ini on the terminal server and
every-thing looks like it should the [Mail] block is present and all users
have the same access to the file (Read & Execute).

The Terminal Server is set up so that all users have the same configuration
settings so they are all using the same win.ini file

Kjartan

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always suspect a
security-related problem if one user is experiencing problems that others
don't. Are they perhaps using a WIN.INI on the server machine, and has this
particular loser lost access rights for some reason?

--
Peter Jamieson
MS Word MVP

Hi all,

I'm not sure if this is the correct space to post this question but it seems
the most likely I could find.

One of the users on my network is haveing problems with mailmerge in WordXP.
Until now he has used an excel sheet to merge with a word document and send
the result via e-mail, but recently the e-mail option disappeared and this
user says he didn't change any setting.

This option works correctly for all other users on the machine so I tried
recreating his profile by deleting the old one and logging in again as the
user but didn't get the results I was hoping for.

This user is working on a Terminal Server so I would prefer if I would not
need to reinstall the Office software. Is there any way to set these things
in the registry or in some settings pane in Word?

Best regards,

Kjartan Þór Kjartansson
Windows Administrator, MCP
FRISK Software International

 

[Kjartan Þór Kjartansson]

Hi,

I have checked the settings for this user in Internet options and they are
the same for him as other users. I also tried renaming normal.dot but that
didn't help me. The user doesn't see the merge to email option at all, he
only gets the Letters, Envelopes, Labels and Directory options.

I'm going to test creating a new user to see if that new user gets the same
problems.

Is it possible that the original version of normal.dot is corrupt in some
way and thus new users cant get access to this options but users with a
version that has this enabled can?

Kjartan

particular loser lost

i.e. "particular user lost". I must be in a bad mood today

I meant to ask you to confirm whether the user
a. does not see the merge to email option at all or
b. sees the option, but cannot make it work.

Have you checked the other "usual suspect" for Word not working with e-mail,
i.e. that the user has the correct things set up in IE|Tools|Internet
Options|Programs ?

Not sure what else to suggest - I'd probably start by renaming the user's
normal.dot...

--
Peter Jamieson
MS Word MVP

Thanks for this information Peter,

I just checked the contents of win.ini on the terminal server and
every-thing looks like it should the [Mail] block is present and all users
have the same access to the file (Read & Execute).

The Terminal Server is set up so that all users have the same configuration
settings so they are all using the same win.ini file

Kjartan

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always

suspect

a and
this as
the would
not

 

[Kjartan Þór Kjartansson]

Hi,

I just finished testing this with a new user and the new user recived the
correct mail-merge options including e-mail

Kjartan

Hi,

I have checked the settings for this user in Internet options and they are
the same for him as other users. I also tried renaming normal.dot but that
didn't help me. The user doesn't see the merge to email option at all, he
only gets the Letters, Envelopes, Labels and Directory options.

I'm going to test creating a new user to see if that new user gets the same
problems.

Is it possible that the original version of normal.dot is corrupt in some
way and thus new users cant get access to this options but users with a
version that has this enabled can?

Kjartan

particular loser lost

i.e. "particular user lost". I must be in a bad mood today

I meant to ask you to confirm whether the user
a. does not see the merge to email option at all or
b. sees the option, but cannot make it work.

Have you checked the other "usual suspect" for Word not working with e-mail,
i.e. that the user has the correct things set up in IE|Tools|Internet
Options|Programs ?

Not sure what else to suggest - I'd probably start by renaming the user's
normal.dot...

--
Peter Jamieson
MS Word MVP

Thanks for this information Peter,

I just checked the contents of win.ini on the terminal server and
every-thing looks like it should the [Mail] block is present and all users
have the same access to the file (Read & Execute).

The Terminal Server is set up so that all users have the same configuration
settings so they are all using the same win.ini file

Kjartan

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always

suspect

a
security-related problem if one user is experiencing problems that others
don't. Are they perhaps using a WIN.INI on the server machine, and has
this
particular loser lost access rights for some reason?

--
Peter Jamieson
MS Word MVP

Hi all,

I'm not sure if this is the correct space to post this question

but

it

again

as

 

[Peter Jamieson]

Is it possible that the original version of normal.dot is corrupt in some

way and thus new users cant get access to this options but users with a
version that has this enabled can?

Given the curious way this has started I'm inclined to say "anything's
possible", but what I would probably do next is start looking at the options
under point (2) in

http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

then (if that didn't work), try re-registering Word:

http://www.mvps.org/word/FAQs/AppErrors/ReRegisterWord.htm

However, I suspect something else has gone wrong, but cannot think what it
might be. When your user says he "didn't change any setting", does he
remember changing anything (perhaps not obviously related to Word)? Do the
users for example use the full Outlook? Might he have changed his e-mail
profile for any reason?

BTW if you have't done so already, it's probably worth asking in an Outlook
group as well.

--
Peter Jamieson
MS Word MVP

Hi,

I have checked the settings for this user in Internet options and they are
the same for him as other users. I also tried renaming normal.dot but that
didn't help me. The user doesn't see the merge to email option at all, he
only gets the Letters, Envelopes, Labels and Directory options.

I'm going to test creating a new user to see if that new user gets the same
problems.

Is it possible that the original version of normal.dot is corrupt in some
way and thus new users cant get access to this options but users with a
version that has this enabled can?

Kjartan

particular loser lost

i.e. "particular user lost". I must be in a bad mood today

I meant to ask you to confirm whether the user
a. does not see the merge to email option at all or
b. sees the option, but cannot make it work.

Have you checked the other "usual suspect" for Word not working with e-mail,
i.e. that the user has the correct things set up in IE|Tools|Internet
Options|Programs ?

Not sure what else to suggest - I'd probably start by renaming the user's
normal.dot...

--
Peter Jamieson
MS Word MVP

Thanks for this information Peter,

I just checked the contents of win.ini on the terminal server and
every-thing looks like it should the [Mail] block is present and all users
have the same access to the file (Read & Execute).

The Terminal Server is set up so that all users have the same configuration
settings so they are all using the same win.ini file

Kjartan

What causes the e-mail option in Word mailmerge to be be available/not
available is the presence/absence of a few lines in WIN.INI. I don't know
why these lines have to be in WIN.INI when almost everything else has
migrated into the system registry, but they do. Typically, the following
lines are present regardless of which e-mail system is in use:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

I'm not really familiar with Terminal Server, but I would always

suspect

a
security-related problem if one user is experiencing problems that others
don't. Are they perhaps using a WIN.INI on the server machine, and has
this
particular loser lost access rights for some reason?

--
Peter Jamieson
MS Word MVP

Hi all,

I'm not sure if this is the correct space to post this question

but

it

again

as

 

[Cindy M -WordMVP-]

Hi Kjartan,

I just finished testing this with a new user and the new user recived the
correct mail-merge options including e-mail

In this case, I'd suspect a problem in the Registry for the one user.
Unfortunately, I have no idea which Registry key would be responsible for
this particular setting. Generally, the DATA key for Word is suspect for a
lot of things. You might try backing that up, then deleting it. When Word
is restarted, it will generate an installation default for the key. See if
the option is available, then. If it is, the user will just have to reset a
lot of options, but can work normallly. If it's not, then you may have to
move the user to a new profile...

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail

 

[Kjartan Þór Kjartansson]

I have decided to move the user to a new profile since this is not working
even though I've tried everything that has been suggested here.

Thanks for all the help.