mailmerge to email - runs great, but no emails sent

[woody]

I am running a mail merge in Word2003. pulling adressee and email address
from an excel file.
- Merges all look fine.
-"Merge to Email" works fine, I"m being asked all the right questions and it
goes to EOJ with no errors
-I have OUTLOOK2003 installed
-I'm sending to myself as a test ( and am receiving OTHER emails OK )

in short everything seems to be working perfectly, except the emails are not
going out.

I would greatly appreciate any help

regards

 

[Peter Jamieson]

You may be better off asking this in an Outlook group.

Although I have seen this question come up from time to time, and have
experienced the same problem myself, I have never been able to work out
exactly what causes the problem. The main suggestions are:
a. ensure that Outlook 2003 is set up as the default e-mail package in e.g.
Internet Explorer|Tools|Internet Options|Programs
b. if you have multiple e-mail profiles (and if you don't know what
profiles are, then you probably don't have multiple profiles ), that may
be the cause of the problem
c. do the e-mails disappear altogether, i.e. never even appear in the
Outbox, or do they appear in the Outbox? If the latter, do they have the
"Sent" date set to "None" ? I experience this quite a lot even when I'm not
using mailmerge. I haven't found a solution to that either but
- finding and running the Outlook .pst integrity checker, scanpst.exe,
sometimes makes a difference - on my system it's in C:\Program Files\Common
Files\System\MSMAPI\1033
- I have heard that this problem could be related to certain addins, e.g.
Norton AntiSpam.

If you do find a solution please can you post back here?

Peter Jamieson

 

[woody]

Hi Peter

thanks so much for getting back to me. let me work through the suggestions :

a - yes, outlook is the default
b - yes, I have 2 profiles. However , I tried deleting one and it still
didn't work
c - yes, they disappear altogether. they never appear in outbox or sent
d - I found SCANPST, but it's asking what file to scan, and I haven't a clue

deep sigh !!

I'll take your first suggestion, and try in an Outlook group

I appreciate the help

regards

 

[Peter Jamieson]

Your best bet is still probably an Outlook group (even more so than before,
as you will probably realise as you read this ) but...
a. the problem when you have more than one profile is, I suspect, that if
Word is logged into one profile (let's call it "the default") when it sends
the e-mails,
- when you open Outlook using a different profile, you will not see them
- as far as I can tell, Outlook needs to be open with the appropriate
profile for the e-mails to be despatched
b. there are, I suspect, 2 different understandings within Windows about
what a "default mail profile" actually is. The reason I suspect this is that
certain things /always/ ask you whether you want to set the current profile
to be the deafult, even though you have done it plenty of times before.
c. /my/ .pst is at

C:\Documents and Settings\<my user name>\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst

where <my user name> is actually my Windows user name. However, there are so
many different ways that Outlook can be set up that I am not sure that that
info. will be relevent for you.


Peter Jamieson