Main Identity popup when starting Outlook 2007

[Dennis_S]

I believe this popup is related to Outlook Express, but since OE was started,
now when starting Outlook 2007 the Main Identity popup continues. Selecting
Cancel or Close? clears the popup until Outlook is started again. This is on
the CEO's computer and he wants the popup removed. Somehow he had an OE
shortcut on his desktop and was trying to start OL with the OE shortcut.
That's probably what started it.

Does anyone know how to remove this popup? We don't use OE.

Thanks.

 

[Diane Poremsky [MVP]]

Exactly how is he opening outlook that he gets this dialog? Outlook has not
such dialog and does not use OE. Clicking on an OE shortcut would load OE,
not Outlook.


--
Diane Poremsky [MVP - Outlook]



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mailto:[email protected]

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http://forums.slipstick.com/forumdisplay.php?f=34

 

[Dennis_S]

Hi Diane,

That is correct. I am not sure what he did to create the shortcut. There
was a shortcut (OL icon) on his desktop that lauched OE. When I looked at
the properties of the shortcut it pointed to Mail Setup - Outlook in the
control panel. How that was launching OE, I don't know.

When I saw that, I started OL through the program groups rather than any
shortcut. OL started, but the pesky popup reappeared - immediately after OL
was up. I deleted the other shortcut he had. Pehaps when he reboots and
lanches OL he won't get the popup. He did comment that this is not the first
time the popup appeared. Said it does not happen all the time.

Hopefully when he reboots that will resolve it. In the event the popup
remains, I am looking for a solution.

Thanks.

 

[Diane Poremsky [MVP]]

The only thing I can think is that its not an OE dialog but IM or something
and IM is enabled in Outlook. Unless he has an addin installed that is
bringing it up. You can test for addins by starting outlook with the /safe
switch.

Did you upgrade from an older version? If so, a new profile might help.

If he's getting "Identity Switch Cancelled" dialogs see
http://support.microsoft.com/kb/224463. It shouldn't matter for outlook but
apparently at least one other person had problems in outlook because of the
corrupt reg key.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[Dennis_S]

I found info on the web regarding OE and Main Identity, so I think that is
where the problem originated. Had he never lauched OE, I don't think this
would be happening.

I'll see what happens. Thanks for your input.

The only thing I can think is that its not an OE dialog but IM or something
and IM is enabled in Outlook. Unless he has an addin installed that is
bringing it up. You can test for addins by starting outlook with the /safe
switch.

Did you upgrade from an older version? If so, a new profile might help.

If he's getting "Identity Switch Cancelled" dialogs see
http://support.microsoft.com/kb/224463. It shouldn't matter for outlook but
apparently at least one other person had problems in outlook because of the
corrupt reg key.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi Diane,

That is correct. I am not sure what he did to create the shortcut. There
was a shortcut (OL icon) on his desktop that lauched OE. When I looked at
the properties of the shortcut it pointed to Mail Setup - Outlook in the
control panel. How that was launching OE, I don't know.

When I saw that, I started OL through the program groups rather than any
shortcut. OL started, but the pesky popup reappeared - immediately after
OL
was up. I deleted the other shortcut he had. Pehaps when he reboots and
lanches OL he won't get the popup. He did comment that this is not the
first
time the popup appeared. Said it does not happen all the time.

Hopefully when he reboots that will resolve it. In the event the popup
remains, I am looking for a solution.

Thanks.

 

[Diane Poremsky [MVP]]

The only thing is that using the outlook shortcut should never invoke OE or
the identify dialog so accidently opening OE shouldn't matter. Now if
somehow OE got set as default and the dialog comes up when he clicks a
mailto when outlook is closed, then its expected and he needs to set Outlook
as default.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I found info on the web regarding OE and Main Identity, so I think that is
where the problem originated. Had he never lauched OE, I don't think this
would be happening.

I'll see what happens. Thanks for your input.

The only thing I can think is that its not an OE dialog but IM or
something
and IM is enabled in Outlook. Unless he has an addin installed that is
bringing it up. You can test for addins by starting outlook with the
/safe
switch.

Did you upgrade from an older version? If so, a new profile might help.

If he's getting "Identity Switch Cancelled" dialogs see
http://support.microsoft.com/kb/224463. It shouldn't matter for outlook
but
apparently at least one other person had problems in outlook because of
the
corrupt reg key.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Hi Diane,

That is correct. I am not sure what he did to create the shortcut.
There
was a shortcut (OL icon) on his desktop that lauched OE. When I looked
at
the properties of the shortcut it pointed to Mail Setup - Outlook in
the
control panel. How that was launching OE, I don't know.

When I saw that, I started OL through the program groups rather than
any
shortcut. OL started, but the pesky popup reappeared - immediately
after
OL
was up. I deleted the other shortcut he had. Pehaps when he reboots
and
lanches OL he won't get the popup. He did comment that this is not the
first
time the popup appeared. Said it does not happen all the time.

Hopefully when he reboots that will resolve it. In the event the popup
remains, I am looking for a solution.

Thanks.

:

Exactly how is he opening outlook that he gets this dialog? Outlook
has
not
such dialog and does not use OE. Clicking on an OE shortcut would load
OE,
not Outlook.



I believe this popup is related to Outlook Express, but since OE was
started,
now when starting Outlook 2007 the Main Identity popup continues.
Selecting
Cancel or Close? clears the popup until Outlook is started again.
This
is
on
the CEO's computer and he wants the popup removed. Somehow he had
an
OE
shortcut on his desktop and was trying to start OL with the OE
shortcut.
That's probably what started it.

Does anyone know how to remove this popup? We don't use OE.

Thanks.