Major errors after installling Office 2007

[KristyC]

I have had office 2003 professional edition for a few years. I recently
tried to update to Office Enterprise 2007 and since then I have had no end of
probs. Everytime I try to use any of the programs I get a windows installer
popping up telling me it can't locate the source file. I have tried system
restore (since been advised that won't work as you can't get rid of all
aspects of 2007). I have successfully uninstalled office 2007, but cannot
remove or repair 2003. I have Windows XP operating system.

Can anyone PLEEEASE help?

 

[Peter Foldes]

Kristy

Office Enterprise is not for Updating. You need to install that version of (Enterprise) alone. Did you use the install to overwrite your previous Office install????

 

[KristyC]

Hi Peter,

When I started the install it gave me the option of "Upgrade" or "Custom"
and I just selected upgrade (May have been update). I have another problem
with the machine and I ran a system restore thinking I could just reinstall
Office 2007 when I had fixed the other issue, but now I can't get anything to
work properly. If I reinstall 2007, I can use most features, but not all.

I would really like to be able to remove them both cleanly and start fresh.
If you could help I would be REEAALLYYY grateful, this is driving me mad!

Kristy

 

[Peter Foldes]

Kristy

Like I said Office 2007 Enterprise needs to be installed by itself. Do you have the Office 2003 install media ? You need that to remove Office 2003. Once removed then install the Office 2007 Enterprise version.

Where did you procure the Office 2007 Enterprise from??

 

[KristyC]

Hi Peter,

I do have the Office 2003 Media, however I can't get it to read from the
disc, it keeps opening a Windows Installer pop up wanting "MAINSP2op.msp"
file. I cannot repair or remove 2003.

I purchased both copies of Office through the Home Use Program.

My end goal is to remove Office 2003 cleanly, so that I can then re-install
Office 2007 and have it work correctly.

It has been suggested that I should try and remove the updates for office
(through "Add/Remove"), which I will try tonight when I get home, but if you
have any idea's on how to force the removal of Office 2003, that would be
great.

Kristy

 

[KristyC]

My problem appears to have been with the Windows instaler. I used this link
http://support.microsoft.com/kb/290301 to download the Windows installer
clean up utility. This allowed me to uninstall Office 2003.

 

[Peter Foldes]

Kristy

Glad you got it sorted out. Good luck with your Office 2007 install. Let us know

 

[KristyC]

Hi Peter,

Windows Installer Cleanup Utility worked a treat! It allowed me to remove
Office 2003 and I have succesfully installed Office 2007 and it is working
fine. I have found one minor issue with my Nokia PC suite not working, so I
reloaded the Nokia software and have had no further problems!