Major Problelm with Beta Technical Refresh

[arsenalamie]

I had been running the Beta 2 of Office no problem. When I installed the
Technical Refresh, I now have a problem where Excel will not open any Excel
files. Each time I get a dialogue box indicating that Excel can't open the
doc b/c my virus software is not up-to-date or b/c there is a virus. There
isn't - and I've checked and updated my AV software. Excel will open NO
other Excel files, 2007 Beta 2 or 2003.

Any suggestions would be welcome. I have tried uninstalling and reintalling
the Beta as well as the Technical Refresh. I'm running AVG and Symantec
Internet Security and System Works, on an Acer TravelMate 2303i running
Windows XP Professional.

Take note others have experienced the same thing - if you look under Excel
General Questions you'll see a response to this post that indicates he has
the same problem with ALL Office 2007 apps after the Refresh is installed!

Thanks!

 

[Echo S]

http://www.microsoft.com/downloads/...87-01cf-4bc3-821a-0bb10e7a59fa&DisplayLang=en
is the link to download B2TR.

On that page, there are links to

2007 Office system Help and How-to
How to troubleshoot a failed installation of the Beta 2 Technical Refresh
update for 2007 Microsoft Office suites
2007 Office system Beta Known Issues/ReadMe

The Known Issues link goes to a page that says the following near the top of
the page in the "all client" section:

<quote>

In short with 2007 Office Beta 2 Technical Refresh and Norton Antivirus (any
version) the user cannot open any files in Word, Excel, PowerPoint,
Publisher, Access and Project. The user receives an error of File failed to
open, File not found, etc.

We currently only see this with the Symantec's Consumer Norton AV product.
Most corporate deployments do not use this plug-in. We are also checking
other scanners to see if they are affected.

In the Norton case the best option is to disable the Office plug-in.

See Method 2: in the following KB for guidance on how to do that:
http://support.microsoft.com/kb/329820/en-us

</quote>

So, check for an Office plug-in in the Symantec Internet Security and System
Works. You can also check your settings in AVG. I use AVG here, and I'm not
running into any of these issues with it.

 

[darnold]

seems to be a problem with Norton. If you disable the Office add-in in
Norton, everything seems to work ok