Make 'expired' messages disappear?

[Jonathan589]

OL2003. A colleague complains of 'expired' messages disappearing from his
Inbox, on his computer that I cannot look at. He says he has no Rules or
filters on. After those guesses I went for other views or custom views. Is
there a view that one could set to make 'expired' ones go away?

 

[Joe Grover]

I don't know what "expired" means since messages don't expire. However it
sounds like this user has AutoArchive turned on.

 

[Jonathan589]

Hi Joe: thanks for your response. If an expiry date has been set on a
message, the subject turns grey and struck through after that date. My
organisation has disabled AutoArchive.

 

[Brian Tillman [MVP - Outlook]]

Hi Joe: thanks for your response. If an expiry date has been set on a
message, the subject turns grey and struck through after that date. My
organisation has disabled AutoArchive.

Only AutoArchive or the user can delete expired messages. No other automatic
deletion process exists. Also, just because he's saying there are no filters
or custom views doesn't mean that's the truth.

 

[Jonathan589]

Thanks Brian, that's what I thought. A colleague whom I trust checked it for
rules and filtered views and found one rule that was not relevant and she
turned it off anyway. She watched as a test message came in set to expire
shortly after and it vanished before her very eyes.
If I wanted messages to delete upon expiry, how could I set that up?
Something in Exchange? My organisation uses Exc2003.
The easy answers are now all taken: I will next check the chap's mailbox
myself!

 

[Brian Tillman [MVP - Outlook]]

Thanks Brian, that's what I thought. A colleague whom I trust checked it for
rules and filtered views and found one rule that was not relevant and she
turned it off anyway. She watched as a test message came in set to expire
shortly after and it vanished before her very eyes.
If I wanted messages to delete upon expiry, how could I set that up?
Something in Exchange? My organisation uses Exc2003.
The easy answers are now all taken: I will next check the chap's mailbox
myself!

It could be something in Exchange or it could be an email scanner on the PC.
I really can't say. Sorry.

 

[Jonathan589]

Thank you both for your responses. When I checked the user's mailbox I
discovered that he had AutoArchive enabled (despite my organisation not using
it) and that had the delete-expired-messages option ticked.

 

[Brian Tillman [MVP - Outlook]]

Thank you both for your responses. When I checked the user's mailbox I
discovered that he had AutoArchive enabled (despite my organisation not
using
it) and that had the delete-expired-messages option ticked.

I'm glad you found the solution.