manage inbound email more efficiently

P

Pat S

My question is about efficient use of email in a 20 person workgroup inside a
3000 person company.

One way to state my view of the problem is that my employer is using email
more than is efficient for the email format. I believe that we are working on
a method of distributing work that is more efficient and company-wide. But it
will be years before hourly workers see any effect. I need help in the
meantime.

Every month another department inside our company decides that it will send
a copy of a category of their work to our department just in case we might
need it. And outside of our company we have 200 independent distributors &
20,000 independent sales individuals.

We use Outlook, & Exchange. In our dept we use email distribution lists &
private Inbox for email. We use a public folder for inbound fax. One of my
sub-questions is whether using a PUBLIC folder for EMAIL can add any
efficiency.

Each employee in our department is on all email distribution lists. So each
employee receives the same 200 new emails every day. For each one of us, 10
of these emails are ones that match up to our role in the department. We also
each receive a handfull of emails addressed to us individually.

When I question fellow employees, their usual answer is that I should use
better Outlook rules to delete unwanted email without touching it. I have
done my best and continue to feel that our system is inefficient. There are
too many variables to manage with rules. The list of senders is too big &
ever-changing.

Does anyone have any suggestions? If there is an article someplace, tell me
about it. If the answer is to use folder-type "x" with the _ _ _ _ and _ _ _
functions, tell me where I can learn about these. If the answer is that there
is very little room for improvement, tell me.
....Pat
 

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