Managing Appointments with BCM

C

Christine

Is there a way that I can access a business contact profile from my calendar?
I noticed that I can set an appointment through a specific Customer profile
by clicking on add an appointment, but when I do this the Customer name does
not appear in the slotted appointment....and more interesting, it doesn't
appear I can get back to the Customer profile when I click on the appointment
that was scheduled through the manual "add and appointment" approach.
Suggestions?
 

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