R
Richard
We have a problem that our replies to customer emails end up filtered out or
rejected in some of their systems because out emails appear to have forged
"From" in the header
How do we get "Reply" to be cleanly from the right account withoput
cluttering inboxes with multiple copies?
How it happens:
We have consolidated customer supports.
For example "sales."
Email addressed to a single user name (eg: "sales")at any of 17 very small
companies goes to the same person - email "sales"
eg: (e-mail address removed), (e-mail address removed), sales&C.com,....
Our ISP (Apache BSD server) does not define 17 separately for the 17 listed
domains. Anything arriving with "sales" goes in the same box with the root
A.com. (But it is not a catchall - if not one of 17 it is rejected)
Method 1
We tried setting up 17 Outlook accounts
Reply goes out with a clean header representing the correct account - eg:
sales&C.com.
But it downloads 17 copies of the same incoming email.
Solution 1
Tried removing the POP and keeping only SMTP for all but one (the root
A.com) so replier can choose which to reply with.
Outlook wont let it happen
Solution 2
Tried filtering into separate folders but still is 17 copies
Solution 3
Got Duplicate Email Remover, addin. But it doesn't know which domain is
correct to keep.
Method 2
Only download the root domain copy - "(e-mail address removed)"
Problem is, Reply from sales&A.com is wrong and confusing for all others
eg: B.com or C.com
Solution 4
Enter "sales&C.com" in "From" (either from contacts, typing or pasting)
Now we have the problem of apparent forged headers that some of our
recipients who happen to be using a corporate email system are filtering out.
rejected in some of their systems because out emails appear to have forged
"From" in the header
How do we get "Reply" to be cleanly from the right account withoput
cluttering inboxes with multiple copies?
How it happens:
We have consolidated customer supports.
For example "sales."
Email addressed to a single user name (eg: "sales")at any of 17 very small
companies goes to the same person - email "sales"
eg: (e-mail address removed), (e-mail address removed), sales&C.com,....
Our ISP (Apache BSD server) does not define 17 separately for the 17 listed
domains. Anything arriving with "sales" goes in the same box with the root
A.com. (But it is not a catchall - if not one of 17 it is rejected)
Method 1
We tried setting up 17 Outlook accounts
Reply goes out with a clean header representing the correct account - eg:
sales&C.com.
But it downloads 17 copies of the same incoming email.
Solution 1
Tried removing the POP and keeping only SMTP for all but one (the root
A.com) so replier can choose which to reply with.
Outlook wont let it happen
Solution 2
Tried filtering into separate folders but still is 17 copies
Solution 3
Got Duplicate Email Remover, addin. But it doesn't know which domain is
correct to keep.
Method 2
Only download the root domain copy - "(e-mail address removed)"
Problem is, Reply from sales&A.com is wrong and confusing for all others
eg: B.com or C.com
Solution 4
Enter "sales&C.com" in "From" (either from contacts, typing or pasting)
Now we have the problem of apparent forged headers that some of our
recipients who happen to be using a corporate email system are filtering out.