Managing the Organizational Library

[Pat Ward]

I have created a form and published it to the Organizational Library (works
great.) If I make changes to it after someone has already opened the form
they cannot refresh the form. They get the old version. We are using Outlook
2003, Windows XP SP2 and Office 2002 SP2. How can I make changes to and
publish a form and have every user get the changed form?

 

[Sue Mosher [MVP-Outlook]]

Describe the symptoms that the "someone" is seeing.

 

[Pat Ward]

After publishing the custom form (message type) to org lib, I had a user open
it to make sure they could get to it and use it. Once I saw they could, I
made some changes (set a default value for the To field) to the form and
published it to the org lib again. They same user opened it and the form was
the previous version. This user is using OL 2003 and Office 2002. I had
another user using OL 2003 and Office 2003 open it and close it. Then made
changes and re-published. Had user using Office 2003 re-open the form and it
loaded with the changes. Whenever I open it after changes, it reloads with
changes. I have OL 2003 and Office 2002. Thinking maybe some setting in OL.
Any ideas?

 

[Sue Mosher [MVP-Outlook]]

OL2003 RTM had serious forms cache problems. I'd apply SP1, clear the cache,
and test again by creating a new item, not opening an existing one.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers