manual archive under file menu gone in 2007

[Greg Bowers]

I upgrade a client from Office 2003 to Office 2007. He archives his email
manually by going to file and then archive in Office 2003. Now in Office
2007, it is gone. I checked under tools and customize, but archive was not
there. I have it on my computer, so need to find out how to get it back on
his computer. Tried Office Diags and that did not work. Also tried
uninstall and reinstall and that did not work.

Thanks,
Greg

 

[Jeppe]

Hello Greg!

Q
Is your client mashine Outlook working correcly?
Otherwise you have reinstall the Outlook
2
If it is working correctly! (even without information)
Export all files in your mashine, by using exportfunction and
save as *.pst

3
close your Outlook and copy the file to the client mashine f ex \\....\My
document\ and do an import to Outlook

this should rearange the clientmashine

The Outlook is setting a very closed "key" in arshive files to respective
Outlook product in the installations prucedur. So it is impossible to copy or
move externaly to another mashine or Outlook.



"Greg Bowers" skrev:

 

[Greg Bowers]

Outlook is working just fine, except that he is not able to manual archive
his email. He only wants to archive certain things at certain times. We use
Exchange, so transferring emails to the computer is not the problem. We need
to figure out why on his computer the archive option under the file menu is
not showing up in Outlook 2007 when it is for everyone else. It showed up in
Outlook 2003, but not Outlook 2007.

 

[Brian Tillman]

If it is working correctly! (even without information)
Export all files in your mashine, by using exportfunction and
save as *.pst

Please stop advising people to export to and import fro a PST. That's
simply not correct.

 

[Staci]

I have this exact same problem and the user is our CIO, so it would be
wonderful if there was a solution.
Remove/reload doesn't fix it.
Remove/install office 2003/upgrade to 2007 doesn't fix it (but it was there
in 2003)
We're using Office Professional Plus 2007, if that makes a difference.