MAPISP32 Caused an Illegal Operation

[je7383]

I get the MAPISP32 caused an invalid page fault in module MINET32.DLL error
when trying to receive mail in OL 97.

I've tried the resolution in KB266340, replacing the MINET32.DLL, but to no
avail.

I've also tried uninstalling and reinstalling Office completely and still
have the same problem. Temporarily, I have moved the user to Outlook Express
and have had no issues.

Any help would be greatly appreciated.

 

[Russ Valentine [MVP-Outlook]]

Did you try renaming all mapi32.dll files and reinstalling Outlook 97?

 

[je7383]

Yes, I renamed both the mapi and the minet32 files.

Did you try renaming all mapi32.dll files and reinstalling Outlook 97?
--
Russ Valentine
[MVP-Outlook]

I get the MAPISP32 caused an invalid page fault in module MINET32.DLL error
when trying to receive mail in OL 97.

I've tried the resolution in KB266340, replacing the MINET32.DLL, but to
no
avail.

I've also tried uninstalling and reinstalling Office completely and still
have the same problem. Temporarily, I have moved the user to Outlook
Express
and have had no issues.

Any help would be greatly appreciated.

 

[Russ Valentine [MVP-Outlook]]

We have no way to troubleshoot versions that have been unsupported for this
long unless you have a clue as to what produced the problem.
Outlook 97 provided none of the MAPI repair options that exist in current
versions.
This is the oldest reference I can find:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q188211
--
Russ Valentine
[MVP-Outlook]

Yes, I renamed both the mapi and the minet32 files.

Did you try renaming all mapi32.dll files and reinstalling Outlook 97?
--
Russ Valentine
[MVP-Outlook]

I get the MAPISP32 caused an invalid page fault in module MINET32.DLL
error
when trying to receive mail in OL 97.

I've tried the resolution in KB266340, replacing the MINET32.DLL, but
to
no
avail.

I've also tried uninstalling and reinstalling Office completely and
still
have the same problem. Temporarily, I have moved the user to Outlook
Express
and have had no issues.

Any help would be greatly appreciated.

 

[Russ Valentine [MVP-Outlook]]

Here's one other old pearl:
http://support.microsoft.com/kb/162223/EN-US/

--
Russ Valentine
[MVP-Outlook]

Yes, I renamed both the mapi and the minet32 files.

Did you try renaming all mapi32.dll files and reinstalling Outlook 97?
--
Russ Valentine
[MVP-Outlook]

I get the MAPISP32 caused an invalid page fault in module MINET32.DLL
error
when trying to receive mail in OL 97.

I've tried the resolution in KB266340, replacing the MINET32.DLL, but
to
no
avail.

I've also tried uninstalling and reinstalling Office completely and
still
have the same problem. Temporarily, I have moved the user to Outlook
Express
and have had no issues.

Any help would be greatly appreciated.

 

[je7383]

Thanks! I know, I've been upgrading this clients PC's slowly, but it's always
based on available funds.
I'll give these a shot.

Thanks again!

Jeff

Here's one other old pearl:
http://support.microsoft.com/kb/162223/EN-US/

--
Russ Valentine
[MVP-Outlook]

Yes, I renamed both the mapi and the minet32 files.

Did you try renaming all mapi32.dll files and reinstalling Outlook 97?
--
Russ Valentine
[MVP-Outlook]
I get the MAPISP32 caused an invalid page fault in module MINET32.DLL
error
when trying to receive mail in OL 97.

I've tried the resolution in KB266340, replacing the MINET32.DLL, but
to
no
avail.

I've also tried uninstalling and reinstalling Office completely and
still
have the same problem. Temporarily, I have moved the user to Outlook
Express
and have had no issues.

Any help would be greatly appreciated.

 

[Pat Cai [MSFT]]

Hi Jeff,

Thanks for posting here.

However, since you are using Office 97, please note that product support is
no longer available for this product. The Tech Net support policy is based
on the product lifecycle. More information here:
http://support.microsoft.com/lifecycle/. Thank you for your understanding.

Considering your current situation, I suggest reinstalling Outlook 97:

-- Rename or remove the following files:
mapi.dll, mapi32.dll, mapisp32.exe, mapisrvr.exe, mapiu.dll, mapiu32.dll,
mapix.dll, mapix32.dll, mspst32.dll
-- Delete the following keys in registry

Note: 904... mean the registry keys begin with 904, for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF00054038389C
XXX means 3 digitals
?
HKEY_CLASSES_ROOT\Installer\Products\904...
?
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
?
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904...
?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00XX
X409-78E1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX
0409-6000-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9011
0409-6000-11D3-8CFE-0150048383C9}
?
NOTE: Please delete all the registry keys under the above "Uninstall" key
similar to {00XXX409-78E1-11D2-B60F-006097C998E7} or
{9XXX0409-6000-11D3-8CFE-0050048383C9} or
{90110409-6000-11D3-8CFE-0150048383C9}:

--Reinstall Office 97

Hope the information helps. If the problem persists, we recommend upgrade
your Office to Office 2003, which is more powerful for your business and
still in our support boundary.

Regards,

Pat Cai
Microsoft Online Partner Support

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