"Margins Do Not Fit Page Size" Error Message After You Switch the Printer Driver

[Jason]

Is anybody here having this issue? We are having an issue
here with Office products that print to our print server
which is Windows 2000 Server. All of our printers here
are HP. This article refers to fix, but I don't see how
to obtain the hotfix. Does anybody else have this fix, or
know how to obtain it? Thanks for the help.

 

[Guest]

-----Original Message-----
Is anybody here having this issue? We are having an issue
here with Office products that print to our print server
which is Windows 2000 Server. All of our printers here
are HP. This article refers to fix, but I don't see how
to obtain the hotfix. Does anybody else have this fix, or
know how to obtain it? Thanks for the help.
.

I forgot to post the URL of the article.

http://support.microsoft.com/default.aspx?scid=kb;en-
us;305713&Product=win2000

 

[Dave Peterson]

From reading the KB article, it looks like you have to contact MS:

To resolve this problem, contact Microsoft Product Support Services to obtain
the fix. For a complete list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

 

[Jason]

Hey Dave,

Thanks for responding to my question. You don't think
that there is somebody here with the patch downloaded?
Why would I need to pay for a patch or hotfix because the
original software is flawed. That dosen't seem right.

 

[Dave Peterson]

This was in the same KB article:

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

So if actually is the fix you need, it sounds like the charge could be dropped.
(I don't speak for MS, though.)