Mark Citation Dialog Box - Alt+Shift+I doesn't work as expected

[BarbaraB]

Hello there, I'm hoping someone can help me with this problem, as I am baffled.

In Word, when I select a citation and press Alt+Shift+I, I expect to see the
Mark Citation dialog box appear. Instead, Word simply marks my text - no
dialog box, as shown below (the text within the {} brackets is hidden, as
expected):

Citation text{ TA \l "Citation text" \s "Citation text" \c 1 }

I have checked and double-checked the keyboard shortcuts in my Normal.dot
and MarkCitation is indeed set to Alt+Shift+I. So why does it simply mark it
and not display the dialog box for me to change options, e.g., the type of
cite - statute, case, etc.? Any ideas? If it IS assigned to the wrong
command (MarkCitation), I'm unsure of what command should be assigned to
Alt+Shift+I (I cannot seem to find a MarkCitation..., or other command that
would imply a dialog box).

Thanks for any advice!

Barbara

 

[Stefan Blom]

If you start Word in Safe mode (hold Ctrl as you start the application),
then does the shortcut work properly?

 

[BarbaraB]

Yes, in Safe mode, it works as it should, bringing up the dialog box. Any
idea of what could be preventing it from working properly?

 

[Stefan Blom]

The fact that the command works in Safe mode suggests that the issue is
caused by a macro in normal.dot (or normal.dotm in Word 2007) or in an
add-in. Have you installed something recently?