Marketing Campaign with Direct Mail

[kdwilliams]

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.

 

[Jerry Blake (MSFT)]

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--

 

[kdwilliams]

Jerry:
Here is what I found:

[E] [15:10:13.4531250]BCMRes: Could not load file or assembly
'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system
cannot find the file specified.
[E] [15:10:13.4531250]BCMRes: at
System.Data.Common.ADP.IsSysTxEqualSysEsTransaction()
at System.Data.Common.ADP.NeedManualEnlistment()
at System.Data.OleDb.OleDbConnection.Open()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.ExportMailMergeRecipients(String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.MailMergeWithUI(MailMergeApplicationEnum
app, MailMergeDestinationEnum dest, String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisCampaign.moLaunchMailMerge_Click()
--
kdwilliams

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.

 

[Jerry Blake (MSFT)]

Thank you,

You were doing a word direct print campaign correct? About how many
recipients? What type of file did you use? A .doc, .docx, .txt?
--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

Jerry:
Here is what I found:

[E] [15:10:13.4531250]BCMRes: Could not load file or assembly
'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system
cannot find the file specified.
[E] [15:10:13.4531250]BCMRes: at
System.Data.Common.ADP.IsSysTxEqualSysEsTransaction()
at System.Data.Common.ADP.NeedManualEnlistment()
at System.Data.OleDb.OleDbConnection.Open()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.ExportMailMergeRecipients(String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.MailMergeWithUI(MailMergeApplicationEnum
app, MailMergeDestinationEnum dest, String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisCampaign.moLaunchMailMerge_Click()
--
kdwilliams

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.

 

[Clinton Ford [MSFT]]

This could be a due to a missing file or a permissions issue. I would recommend repairing or re-installing .NET 2.0:
1.) Restart the computer
2.) Start | Control Panel
3.) Add or Remove Programs
4.) Click "Change/Remove" Microsoft .NET Framework 2.0
5.) Select "Repair", then click "Next" and follow instructions
6.) Restart the computer

If that does not take care of the problem, you might need to uninstall Microsoft .NET Framework 2.0, then run BCM setup to
re-install .NET Framework.
--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Jerry:
Here is what I found:

[E] [15:10:13.4531250]BCMRes: Could not load file or assembly
'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system
cannot find the file specified.
[E] [15:10:13.4531250]BCMRes: at
System.Data.Common.ADP.IsSysTxEqualSysEsTransaction()
at System.Data.Common.ADP.NeedManualEnlistment()
at System.Data.OleDb.OleDbConnection.Open()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.ExportMailMergeRecipients(String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.MailMergeWithUI(MailMergeApplicationEnum
app, MailMergeDestinationEnum dest, String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisCampaign.moLaunchMailMerge_Click()
--
kdwilliams

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.

 

[kdwilliams]

I was sending this to 11 recipients usings a .docx file type.
--
kdwilliams

Thank you,

You were doing a word direct print campaign correct? About how many
recipients? What type of file did you use? A .doc, .docx, .txt?
--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

Jerry:
Here is what I found:

[E] [15:10:13.4531250]BCMRes: Could not load file or assembly
'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system
cannot find the file specified.
[E] [15:10:13.4531250]BCMRes: at
System.Data.Common.ADP.IsSysTxEqualSysEsTransaction()
at System.Data.Common.ADP.NeedManualEnlistment()
at System.Data.OleDb.OleDbConnection.Open()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.ExportMailMergeRecipients(String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.MailMergeWithUI(MailMergeApplicationEnum
app, MailMergeDestinationEnum dest, String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisCampaign.moLaunchMailMerge_Click()
--
kdwilliams

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights



:

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.

 

[Josh]

I have the same problem, and also with timestamp, and when I click on the BCM
folder -- here is the error log:

I logged the error in BCM, and here are is the result (when I click on the
BCM folder, and when I try to do a timestamp):

V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
IMAPITable::GetCollapseState:Enter: 0x0f90f780
[E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
state of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003

V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x02d36810, 0x00040380
[E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
object.
[E] [12:22:47.0625000]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
[V] [12:22:48.1093750]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x02d36810

This could be a due to a missing file or a permissions issue. I would recommend repairing or re-installing .NET 2.0:
1.) Restart the computer
2.) Start | Control Panel
3.) Add or Remove Programs
4.) Click "Change/Remove" Microsoft .NET Framework 2.0
5.) Select "Repair", then click "Next" and follow instructions
6.) Restart the computer

If that does not take care of the problem, you might need to uninstall Microsoft .NET Framework 2.0, then run BCM setup to
re-install .NET Framework.
--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Jerry:
Here is what I found:

[E] [15:10:13.4531250]BCMRes: Could not load file or assembly
'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system
cannot find the file specified.
[E] [15:10:13.4531250]BCMRes: at
System.Data.Common.ADP.IsSysTxEqualSysEsTransaction()
at System.Data.Common.ADP.NeedManualEnlistment()
at System.Data.OleDb.OleDbConnection.Open()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.ExportMailMergeRecipients(String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CampaignWrapper.MailMergeWithUI(MailMergeApplicationEnum
app, MailMergeDestinationEnum dest, String RecipientListName)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisCampaign.moLaunchMailMerge_Click()
--
kdwilliams

Hi kdwilliams,

Thanks for reporting this, however we will need a bit more information to
try to debug this. Can you turn on bcm logging? And post the error from the
log?

To turn on logging, you just go to help->about Microsoft Business Contact
Manager At the bottom of the dialog there is a check box to enable logging.
The log file will be created in %temp% folder named bcmv3_log.txt Once you
repro the error, open the log and find the first instance of [E] Those are
the lines we are looking for.



--
--
Jerry Blake [MSFT]
Visit team blog at http://blogs.msdn.com/bcm

This posting is provided "AS IS" with no warranties, and confers no rights

I'm trying to complete a marketing campaign using BCM 2007. Each time I try
to launch a direct mail merge I get the message "Business Contact Manager for
Outlook could not complete your last action or actions. Please try again."
Please help.