Marks Messages as Junk despite adding to address book

[sharron]

I am getting problems with Entourage persistently marking some messages as
junkmail and transfering them to the Junkmail folder every time it runs
"Send & Receive". I have tried clicking on "this is not junkmail" and the
person is in my address book, but it keeps doing it with some messages,
seemingly random. I recently received an email with a flight confirmation
from easyjet which was received in my inbox without any problems, however, a
subsequent email from easyjet keeps being marked as junk. Can anyone tell
me why this keeps happening?

Thanks
Sharron Edmonds

 

[Diane Ross]

I am getting problems with Entourage persistently marking some messages as
junkmail and transfering them to the Junkmail folder every time it runs
"Send & Receive". I have tried clicking on "this is not junkmail" and the
person is in my address book, but it keeps doing it with some messages,
seemingly random. I recently received an email with a flight confirmation
from easyjet which was received in my inbox without any problems, however, a
subsequent email from easyjet keeps being marked as junk. Can anyone tell
me why this keeps happening?

If you examine the addresses used, you will probably see they are slightly
different.

The JMF never assigns messages from contacts in your Address Book to the
Junk category.

It's possible you have a Mailing List Manager rule that is marking some
messages as junk. Check under Tools in the Menu bar.