Mass Mailings Blocked in BCM

[explorair]

I recently (late June) set up to do a mass mailing using mail merge in Word
to about 1200 contacts. I wanted to send individual emails to each name on my
BCM Business Contacts list. I had done this successfully previously but this
past June I received the following error message:

"552 5.3.4 Requested action aborted; number of recipients or message quota
reached"

Can anyone tell me how to get around this problem.
I am also puzzled that I have the problem now and not before.
Thanks.

 

[Luther]

That doesn't look like a BCM message. Perhaps its from your mail
provider?

 

[explorair]

Thanks for your post Luther,
My first call was to my internet service provider but they said it wasn't
anything in their system. I'll call again and see if I get a different answer
with a different tech support person.
I just checked some of the refused messages and noticed that typically there
is a 30 minute delay between the message being sent and the reciept of the
error message below from "System Administrator". Does the length of the delay
indicate anything?
Thanks again.

 

[Bob Cooley [MSFT]]

It's your mail provider. BCM just hands over the contacts to the mail merge
wizard and then Outlook sends them out via e-mail. If you're getting NDRs
with the words "message quota reached" then you've reached the limit of your
e-mail account with your mail provider. Contact them and see if they have
packages with larger quotas...

Regards,

Bob

 

[explorair]

Thanks for you input Bob, I'll have another go at my provider. Something must
have changed at their end since this worked previoulsy.