McAfee Virus Scan 5.1 incompatibility with Office 2000 update installer

[Ian]

I've been happily using McAfee Virus Scan 5.1 with Office
2000 but had not yet applied the most recent Office 2000
updates. After installing the new Office2000 update
installer, on restarting, I got a red cross style error
message: "Virusscan could not start due to missing or
outdated AVSYNCH.DLL library. Please re-install the
product." The error dialogue box was headed "C:\PROGRAM
FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE".

Any clues on whether this is really an incompatibility ?

 

[Ian]

Fair comment but they no longer support it. For the
benefit of any others with similar problems after trying
Office Update, here is a fix that I found at:
http://www.internal.schools.net.au/listserver/sina-
sa/msg05543.html

Problem: "VirusScan could not start due to missing or
outdated Avsynch.dll library. Please reinstall the
product."

Solution:
1. Open the registry with REGEDIT
2. Browse
to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\Run Services"
3. Delete the "McAfeeVirusScanService" key
4. Browse
to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\Run"
5. Delete the "McAfeeVirusScanService" key (if any)
6. Browse
to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\Run Once"
7. Delete the "McAfeeVirusScanService" key (if any)
8. Close REGEDIT
9. Right-click the 'Start' button and select 'Open'
10. Double-click 'Programs' to open the Programs folder
11. Double-click 'Startup' to open the Startup folder
12. Right-click within the Startup folder and select 'New
| Shortcut'
13. In the "Create Shortcut" window click 'Browse'
14. Browse to "C:\Program Files\Network
Associates\VirusScan\AVSYNMGR.EXE"
15. Click 'Next'
16. Name the shortcut (e.g. VirusScan)
17. Click 'Finish'

It worked for me except that for AVSYNMGR.EXE I had to
browse to c:\program files\McAfee\McAfee
VirusScan\AVSYNMGR.EXE (instead of Network Associates).

Hope that helps someone,
Ian