Meeting request sent to distribution list with a removed recipient

[Charlotte Howard]

Hello,

One of my users regularly sends out meeting requests to Senior Managers, and
Support Staff. A member of the support staff left a few months ago and their
user account was removed from AD. Their mails are not forwarded to another
user.

When my user sends a meeting request now using his distribution list, he
gets an undeliverable from the ex staff member. He has deleted the
distribution list and recreated it, but still gets the undeliverable.

I have checked all the relevant email addresses in AD, but cannot locate the
ex staff member.

We use MS Outlook 2003, SP2, on Windows server 2003

Any help is appreciated,

Regards,
Charlotte

 

[Brian Tillman]

One of my users regularly sends out meeting requests to Senior
Managers, and Support Staff. A member of the support staff left a
few months ago and their user account was removed from AD. Their
mails are not forwarded to another user.

When my user sends a meeting request now using his distribution list,
he gets an undeliverable from the ex staff member. He has deleted the
distribution list and recreated it, but still gets the undeliverable.

He should make sure he removes the DL name from the autocompletion cache and
then re-resolves the name afresh.

 

[Charlotte Howard]

Hello Brian, how exactly should he do that?
Thanks
Charlotte

 

[Brian Tillman]

Hello Brian, how exactly should he do that?

In the To field of a new message, enter the first character of the DL name.
When it appears, hopefully it will be in a pop-up list and you'll be able to
use the down-arrow key to highlight it and then press Delete. This will
remove it from the autocompletion cache. He can then rechoose it from the
Contacts folder in which it is defined, pressing CTRL-K to re-resolve it.