meeting requests as just emails (no buttons) on Exch/Outlook user

[JimK]

when internal use sends to both internal and external address.

e.g. a user creates a new meeting request, adds several internal parties
(from the GAL) and several external parties (from their personal contacts).
the internal parties all receive an email w/ the date/time/etc, but no
accept/decline buttons.

This occurs only if external contacts are included in the 'required' or
'optional' fields of the meeting request scheduling tab. If the external
contact is in the 'resources' field the internal persons receives a
completely functional meeting request, but the external contacts are not
listed on the internal contact's receive meeting request. i.e. only the
person creating the meeting request sees all parties.

I found an article w/ a reference to the 'no buttons' here

http://techrepublic.com.com/5206-6230-0.html?forumID=101&threadID=205038&start=0

but in our Outlook 2003 clients the 'use iCalendar format' option is already
not selected and is unselectable (greyed out).


how can it be made so that if a user creates a meeting request they can add
internal and external contacts to the 'required' or 'optional' fields and the
meeting request is received by the internal contacts as a meeting request (w/
fully functioning buttons)?

thanks in advance!

 

[Diane Poremsky]

sounds like the server is stripping TNEF when the request is sent outside
the network. Make sure all invitees are set for use rich text. You may also
want to ask the administrator if Exchange is set for always use html for
internet mail.

 

[JimK]

Thank you for the reply.

I've tried forcing the use and denying the use of Exchange rich-text in the
Internet Message Formats properties in the ESM. The same behavior occurs.
I've also tried forcing html or forcing plain text in the message body.
Again the same behavior occurs.

I'm wondering if maybe this is just the way Exchange handles meeting
requests that include external parties. It changes the formatting of the
message body so that it's obvious what the time and place off the meeting are.

 

[Diane Poremsky]

No, it's not just how exchange does it. I'd say the recipient's server
deleted the TNEF attachment, but then on the same meeting, internal
recipients would get the request correctly but some external ones wouldn't.