Meeting response not processed

[Amedee Van Gasse]

One of our users set up a meeting and invited about 10 people.
Most of them have replied, either accept, decline or tentative.
The meeting responses sit in the Inbox of the meeting organizer.
The organize has opened the responses, they are read. I took over his
screen with vnc and reopened them from the inbox.
The statuses are not updated in the third tab of the meeting item,
"Tracking", as if the sniffer is not being triggered. The second tab,
Scheduling, is correctly updated with the free/busy time of the
attendees.

I went to Tools - Options - Preferences - E-mail Options - Tracking
Options and checked the first four checkboxes. That should move
processed receipts to Deleted items. Then I went back to the Inbox and
reopended the responses. After closing them, they remained in the
inbox, meaning that they clearly weren't processed.

My questions are:
* How can I manually force the responses to be processed by the
sniffer?
* What went wrong in the first place?

Kind regards,
Amedee

 

[Milly Staples [MVP - Outlook]]

Is the calendar in the same mail store as the in-box or is it in another
store, such as a .pst file?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Amedee Van Gasse asked:

| One of our users set up a meeting and invited about 10 people.
| Most of them have replied, either accept, decline or tentative.
| The meeting responses sit in the Inbox of the meeting organizer.
| The organize has opened the responses, they are read. I took over his
| screen with vnc and reopened them from the inbox.
| The statuses are not updated in the third tab of the meeting item,
| "Tracking", as if the sniffer is not being triggered. The second tab,
| Scheduling, is correctly updated with the free/busy time of the
| attendees.
|
| I went to Tools - Options - Preferences - E-mail Options - Tracking
| Options and checked the first four checkboxes. That should move
| processed receipts to Deleted items. Then I went back to the Inbox and
| reopended the responses. After closing them, they remained in the
| inbox, meaning that they clearly weren't processed.
|
| My questions are:
| * How can I manually force the responses to be processed by the
| sniffer?
| * What went wrong in the first place?
|
| Kind regards,
| Amedee

 

[Amedee Van Gasse]

Is the calendar in the same mail store as the in-box or is it in another
store, such as a .pst file?

Yes it is in the same mail store.
Some extra info: the mailbox is shared with another user, his
assistant.
It is possible that she opened the meeting responses before her boss
did.
But I can't get confirmation on that, the users themselves aren't
sure.

 

[Milly Staples [MVP - Outlook]]

Is that assistant sharing the mailbox or is that assistant a delegate. If a
delegate, check to ensure that the option to only send responses to the
delegate is not checked.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375

| > Is the calendar in the same mail store as the in-box or is it in another
| > store, such as a .pst file?
|
| Yes it is in the same mail store.
| Some extra info: the mailbox is shared with another user, his
| assistant.
| It is possible that she opened the meeting responses before her boss
| did.
| But I can't get confirmation on that, the users themselves aren't
| sure.
|
| --
| Amedee

 

[Amedee Van Gasse]

Is that assistant sharing the mailbox or is that assistant a delegate.  If a
delegate, check to ensure that the option to only send responses to the
delegate is not checked.

Just to make sure:

checked = responses only go to delegate
not checked = responses go to delegate AND mailbox owner

Or is it the other way around?