Meeting room bookings vanishing intermittently

[Fadi A]

Hi,
We have a user with an issue where meeting bookings are disappearing
intermittently. There are a number of resource meeting rooms available and
can happen to any. However, this has only been reported by one user from one
site. She is a secretary who says is the sole person responsible for booking
meeting rooms. This was working for some time previously and has only started
in the last 2 weeks.

Can someone please advise where i can start trouble-shooting issue?

Thanks

 

[Ben M. Schorr - MVP]

It's more likely to be a server issue than an Outlook one but let's get
a little info.

What version of Outlook are you using? What version of Exchange are they
using? What method are they using to book the meetings? Do they
disappear for EVERYBODY or just her? In other words, if others look at
the resource calendar do they still see the meeting?


--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Fadi A]

Thanks for prompt reply.

Microsoft Office Outlook 2003 (11.8169.8172) SP3

Microsoft Exchange Version: 6.5.7638.1

Just to give a brief summary of our environment. Users log on using a
terminal service to a citrix desktop. There are approximately 8 servers in
the farm so can be any one of these servers she would log on to on a
day-to-day basis.

The meetings disappear for everyone unfortunately. I did ask if she has a
blackberry or logging on twice just incase she saves on one and cancels on
another but this is not the case. The one thing i have not done is shadowed
to see how she is doing this but because she has been with the company and
doing this for some time now i am guessing she knows what to do.

 

[Ben M. Schorr - MVP]

Well, but there are at least a couple of different ways she could be
creating the meetings and it makes a bit of difference which technique
she's using.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Fadi A]

I have been in contact with the user and she has showed me exactly how a
meeting is booked. This is outlined in steps below:

- Click on Calendar
- User has a series of shared calendars (meeting room resources)
- Click on timeslot which opens new window
- Type in subject and select start date\time
- Click save & close button.

User advises this is intermittent and yet to see pattern.

I appreciate your assistance.