S
Sandeep Thakker
I currently have following situation.
Exchange Server 2003 Enterprise Edition, SP1 running on Windows 2003
Standard Edition
Clients are running Outlook 2003 SP2 on Windows 2000/XP Pro.
I have problems with Meeting Rooms as Booking Resource in Outlook and
Users were happy accessing meeting rooms folder/calendars in Public Folders
but one day I was being asked to find an alternate. So I found an article
Direct Resource Booking in Outlook.
http://support.microsoft.com/default.aspx?scid=kb;en-us;291616
Where users do not have to go to Public Folders and they can directly book
resources when they are sending meeting request/s. The nightmare started
now. Users are not happy at all. Microsoft has well described solution. It's
good and working fine as described in there. But confusing for users. I have
instructions prepared for all users and they still dont get it or they make
errors all the time. I revised the manual three four times and few users are
still confused even if I personally trained them. The confused users are
managers and directors.
Does anyone have same type of experience. Should I have gone/go in different
direction. Is there any other solution?
Exchange Server 2003 Enterprise Edition, SP1 running on Windows 2003
Standard Edition
Clients are running Outlook 2003 SP2 on Windows 2000/XP Pro.
I have problems with Meeting Rooms as Booking Resource in Outlook and
Users were happy accessing meeting rooms folder/calendars in Public Folders
but one day I was being asked to find an alternate. So I found an article
Direct Resource Booking in Outlook.
http://support.microsoft.com/default.aspx?scid=kb;en-us;291616
Where users do not have to go to Public Folders and they can directly book
resources when they are sending meeting request/s. The nightmare started
now. Users are not happy at all. Microsoft has well described solution. It's
good and working fine as described in there. But confusing for users. I have
instructions prepared for all users and they still dont get it or they make
errors all the time. I revised the manual three four times and few users are
still confused even if I personally trained them. The confused users are
managers and directors.
Does anyone have same type of experience. Should I have gone/go in different
direction. Is there any other solution?